Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Romero

Raton

Summary

Dynamic and reliable professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in multitasking and maintaining organization, contributing to a positive work environment while training new team members to uphold high standards.

Overview

2026
2026
years of professional experience

Work History

Team Member

Arbys
  • Maintained cleanliness and organization of work areas, ensuring compliance with health and safety standards.
  • Assisted customers with menu selections, providing excellent service and enhancing overall dining experience.
  • Operated kitchen equipment efficiently, preparing food items according to established recipes and quality standards.
  • Collaborated with team members to manage inventory levels, minimizing waste through effective stock rotation practices.
  • Monitored food preparation processes for consistency and quality, addressing any issues promptly to maintain standards.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Caregiver

PPL
09.2023 - Current
  • Assisted clients with daily living activities, promoting independence and well-being.
  • Administered medication and monitored health conditions to ensure safety and compliance.
  • Developed personalized care plans in collaboration with healthcare professionals and families.
  • Communicated effectively with clients to understand their needs and preferences.
  • Maintained entire family's schedule and organized events.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.

Shift Leader

McDonald's
01.2023 - Current
  • Assisted team members in daily operations and customer service tasks.
  • Monitored inventory levels and reported discrepancies to management.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Supported training efforts for new employees on operational procedures.
  • Collaborated with staff to ensure efficient workflow during peak hours.
  • Recorded sales transactions accurately using point-of-sale systems.
  • Engaged with customers to enhance satisfaction and resolve inquiries effectively.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Graduate Certificate -

Raton High School
Raton, NM
05.2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Team leadership
  • Reliability
  • Problem-solving abilities
  • Decision-making
  • Organizational skills
  • Excellent communication
  • Multitasking Abilities
  • Time management
  • Active listening
  • Dependability and reliability
  • Willingness to learn

Timeline

Caregiver

PPL
09.2023 - Current

Shift Leader

McDonald's
01.2023 - Current

Team Member

Arbys

Graduate Certificate -

Raton High School

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