Nevaeh Salcido
Chino Hills,California
Summary
Organized and dependable candidate with 3+ years of work experience successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Aiming to leverage a proven knowledge of human communication and field performance skills to fill any position role at your company successfully. I can be relied upon to help your company achieve its goals. Organized professional with a proven track record of providing excellent hospitality service and creating memorable experiences. Adept at maintaining relationships with guests and clients by resolving customer service issues. Possesses excellent communication, multitasking, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Guest Relations Hostess
Disneyland Resort
11.2022 - Current
- Proactively addressed customer complaints, resolving issues in a timely fashion.
- Monitored guest feedback to ensure high-quality standards were maintained.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Utilized problem-solving skills to handle difficult situations effectively and efficiently.
- Demonstrated exceptional communication skills when interacting with staff members, guests, and vendors.
- Performed cashiering duties such as processing payments from customers accurately.
- Attended meetings regularly to discuss upcoming events or changes within operations.
- Interpersonal communication with other departments on solving a solution for guests
- Demonstrated proficiency in apps such as Lilo, a la Carte, GSS, Galaxy, and Cast Apps.
- Managed incoming telephone calls professionally, transferring them appropriately or taking messages.
Food and Beverages Busser
Disneyland Resort
03.2022 - 11.2022
- Daily responsibilities may include greeting Guests, pre-busses tables, gathers, and transporting dirty trays, silverware, and plates to dish room area.
- Arranges, cleans, sanitizes, and maintains tables, chairs, trash cans, liners, and umbrellas
- Provided friendly customer service by answering questions about menu items or offering suggestions.
- Displayed strong communication skills with customers, coworkers, and supervisors
- Restocked and rotated food products by using the first-in, first-out method.
- Developed positive working relationships with colleagues through collaboration and teamwork.
Amnesty Floor Monitor
Amazon Robotics
10.2021 - 01.2022
- Labor tracked and deputed tasks to the team to verify the correct pods were pulled off the AR floor(s), moved to the dockside, and virtually verified the problems of the drives/pods
- Ensuring the AR (Amazon Robotics) floor is free of any obstructions or interferences that may affect operations and monitoring robotic drives to keep their performance running properly.
- Working as a team when others are on break or lunch, cover other AFMs' side so, that productivity can be at the top
- Maintain Amazon Robotics drives and bins by clearing crashes, clearing objects underneath the drives, and reporting tedious situations to Amazon maintenance.
Warehouse Associate
Amazon
04.2021 - 01.2022
- Gathering a set of products to fulfill orders from the supervisors and AR pods/drives
- Assembling merchandise, receiving shipments, overseeing the movement and storage of products, operating, handling equipment, and ensuring that the working area is clean and well-kept
- Required to pull the warehouse item and/or merchandise from shelves based on the number, size, color, quantity, and/or quality requirements
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
Front Desk Receptionist Volunteer
Premiere Surgical
12.2016 - 12.2016
- Assisted with completion of forms or sign-in procedures.
- Handled incoming and outgoing mail with timely attention.
- Ensured that all safety protocols were followed according to established guidelines.
- Maintained cleanliness and organization of public areas and conference rooms.
- Greeted and welcomed visitors professionally while managing multiple tasks simultaneously.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Maintained an organized front desk area, ensuring all forms were up to date-and available for visitors.
- Maintained records of visitors in the logbook and issued visitor badges.
- Implemented strategies for improving the efficiency of front desk reception activities.
- Developed a thorough understanding of company policies and procedures related to front desk operations.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05.2025
Skills
- Brand representation
- Warehouse procedures
- Problem-Solving
- Technical Proficiency
- Microsoft, Word, Office expertise
- Active Listener
Timeline
Guest Relations Hostess
Disneyland Resort
11.2022 - Current
Food and Beverages Busser
Disneyland Resort
03.2022 - 11.2022
Amnesty Floor Monitor
Amazon Robotics
10.2021 - 01.2022
Warehouse Associate
Amazon
04.2021 - 01.2022
Front Desk Receptionist Volunteer
Premiere Surgical
12.2016 - 12.2016
Bachelor of Arts - Psychology
California State University, Fullerton
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