Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Slater

Brooklyn,NY

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and safety at McBurney YMCA. Expert in public safety and certified in CPR/AED, I excel in effective communication and problem-solving. Demonstrated ability to multitask and maintain professionalism under pressure, significantly improving operational efficiency.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Lifeguard

McBurney YMCA
10.2022 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

Swim Instructor

McBurney YMCA
10.2019 - 10.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
  • Improved swimmer confidence by providing personalized instruction and feedback.

Daycare Assistant Teacher

Saint Nicks Alliance
07.2018 - 08.2018
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.

Collections Manager

UAlbany Art Museum
08.2023 - 05.2024
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.

Front Desk Receptionist

Hilton Inn Hotel
06.2023 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.

Front Desk Receptionist

UAlbany Museum
08.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Greeted visitors warmly, creating positive first impression of organization.

Camp Counselor, Summer Sports

Henry Street Settlement
07.2019 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety and well-being through diligent supervision during activities and downtime.
  • Led groups of children safely through variety of camp activities.
  • Built strong relationships with campers, fostering a positive environment for personal growth and development.
  • Maintained an orderly and safe environment by enforcing camp rules and guidelines consistently across all age groups.
  • Enhanced camper experience by planning and implementing a variety of sports activities.
  • Supported camp administrators in tracking progress and providing feedback on camper performance throughout the season.
  • Supported children by actively listening and offering encouragement.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.

Education

Bachelor Of Science - Public Health

SUNY At Albany
Albany, NY
05.2024

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Public safety knowledge
  • Group and individual instruction
  • Strong client relations
  • Certified in CPR/AED
  • Multitasking Abilities
  • Reliability
  • Professionalism

Timeline

Collections Manager

UAlbany Art Museum
08.2023 - 05.2024

Front Desk Receptionist

Hilton Inn Hotel
06.2023 - 08.2023

Lifeguard

McBurney YMCA
10.2022 - Current

Front Desk Receptionist

UAlbany Museum
08.2022 - 08.2023

Swim Instructor

McBurney YMCA
10.2019 - 10.2024

Camp Counselor, Summer Sports

Henry Street Settlement
07.2019 - 08.2019

Daycare Assistant Teacher

Saint Nicks Alliance
07.2018 - 08.2018

Bachelor Of Science - Public Health

SUNY At Albany

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Nevaeh Slater