Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nevaeh Smith

Grand Blac,MI

Summary

Passionate about enhancing the confidence of guests in all aspects of their lives. Skilled in active listening to uncover customer needs and provide tailored solutions. Adept at communication and problem-solving to ensure exceptional service delivery.

Overview

8
8
years of professional experience

Work History

Center Manager

European Wax Center
09.2024 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Processed payroll for over Number employees as part of sound human resources and financial management strategies.
  • Managed work and performance of more than Number employees.
  • Negotiated favorable contracts with suppliers, reducing operational costs while maintaining quality standards.
  • Successfully navigated center through challenging period by adapting services to meet changing customer needs.
  • Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Wax Specialist/ Peer Wax Trainer Lead

European Wax Center
07.2020 - 09.2024
  • Waxed clients various bodies using soft and hard waxes.
  • Performed consultations for patients before scheduling treatments.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Informed guests of appropriate products available to increase retail sales.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Handled busy schedules and stayed on top of key deadlines.
  • Maintained clean and sanitary workspace.

Esthetician

Steven L Marvin Salon And Wellness Spa
01.2020 - 07.2020
  • Clean work stations and sweep floors
  • Order supplies
  • Recommend and sell lotions, tonics, or other cosmetic supplies
  • Provide face, neck, and scalp massages
  • Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance
  • Cleanse clients' skin with water, creams, or lotions
  • Perform simple extractions to remove blackheads
  • Remove body and facial hair by applying wax
  • Provide facial and body massages
  • Keep records of client needs and preferences and the services provided
  • Apply chemical peels to reduce fine lines and age spots
  • Tint eyelashes and eyebrows
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
  • Led comprehensive spa tours for new members
  • Followed through with client requests in a timely manner
  • Handled guest complaints calmly and professionally.

Crew Member

Tim Hortons
10.2018 - 01.2020
  • Successfully communicated with all team members to navigate daily task
  • Provided friendly service to promote better costumer engagement
  • Performed shift change task everyday to keep store efficient
  • Verified completed orders for accuracy.

Beauty Advisor/Brow Expert

11.2019 - 01.2019
  • Clean and sterilize scissors, combs, clippers, and other instruments
  • Clean work stations and sweep floors
  • Record services provided on cashiers' tickets or receive payment from customers
  • Order supplies
  • Recommend and sell lotions, tonics, or other cosmetic supplies
  • Remove body and facial hair by applying wax
  • Sell makeup to clients
  • Tint eyelashes and eyebrows
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the store.

Associate

Independence Village
02.2017 - 04.2018
  • Public health code knowledge
  • Inventory control
  • Team player
  • Server/host, Support servers, food runner and bussers with keeping dinner area ready for each guest
  • Utilized downtime to replenish supplies for employees and customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Kept updated knowledge of menu and promotions.

Education

Esthetician License -

Douglas J East Lansing
East Lansing, MI
2019

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
2019

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Team supervision
  • Staff hiring
  • Sales proficiency
  • Cash oversight
  • Hiring and onboarding
  • Decision-making
  • Management team building

Accomplishments

    I received employee of the month for retail, and communications at European Wax Center. I have also raised my centers adjusted sales by 15% in just 5 months as Center manager.

Timeline

Center Manager

European Wax Center
09.2024 - Current

Wax Specialist/ Peer Wax Trainer Lead

European Wax Center
07.2020 - 09.2024

Esthetician

Steven L Marvin Salon And Wellness Spa
01.2020 - 07.2020

Beauty Advisor/Brow Expert

11.2019 - 01.2019

Crew Member

Tim Hortons
10.2018 - 01.2020

Associate

Independence Village
02.2017 - 04.2018

Esthetician License -

Douglas J East Lansing

High School Diploma -

Grand Ledge High School

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