Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nevaeh Sneller

Clearwater

Summary

Dynamic shift leader with a proven track record at Grain and Berry, excelling in team leadership and customer service. Skilled in cash handling and complaint resolution, I foster a positive environment while enhancing service efficiency. Committed to training new team members, I am a professional leader in team collaboration and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Grain and Berry
02.2025 - Current
  • Assisted in daily operations by managing team schedules and ensuring adequate coverage.
  • Learned and adhered to safety protocols while maintaining a clean work environment.
  • Supported training of new team members on operational procedures and customer service standards.
  • Collaborated with staff to maintain high levels of product quality and presentation.
  • Implemented efficient workflow strategies to improve service speed during peak hours.
  • Engaged with customers to provide exceptional service and resolve concerns proactively.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Team Member

Panera Bread
09.2024 - 01.2025
  • Assisted in daily operations, ensuring efficient workflow and adherence to company protocols.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Maintained cleanliness and organization of work areas to promote safety and efficiency.
  • Operated equipment and tools according to safety standards, enhancing productivity.
  • Adapted quickly to changing tasks and priorities within a fast-paced environment.
  • Contributed to inventory management by restocking supplies as needed.
  • Supported team initiatives by participating in training sessions and skill development activities.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Barista

Starbucks
04.2021 - 07.2024
  • Prepared and served high-quality beverages in fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated espresso machines and brewing equipment with attention to detail.
  • Collaborated with team members to optimize workflow during peak hours.
  • Educated customers on menu offerings, promoting specialty drinks and seasonal items.
  • Handled cash transactions accurately, ensuring end-of-shift reconciliation compliance.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Used POS system to accurately enter orders and process payments.

Education

High School Diploma -

Bartram Trail High School
Saint Augustine, FL
05-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Creative problem solving
  • POS system operation
  • Complaint resolution
  • Sales and upselling
  • Shift leadership

Certification

Food Handlers Card

Timeline

Shift Leader

Grain and Berry
02.2025 - Current

Team Member

Panera Bread
09.2024 - 01.2025

Barista

Starbucks
04.2021 - 07.2024

High School Diploma -

Bartram Trail High School

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