Nevaeh Washington
Sumter,SC
Summary
I am a dedicated IT technician with a proven record of effectively troubleshooting and resolving technical issues. I excel in delivering prompt, reliable support to users while contributing to the optimization of system performance. My approach combines strong problem-solving skills with clear, effective communication, ensuring high-quality user support and technical guidance. I consistently exercise sound judgment and independent decision-making to drive positive outcomes. I am eager to contribute to a forward-thinking organization that values continuous learning, innovation, and growth.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
GDIT
04.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
Cashier
Food Lion Grocery
05.2021 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs. Worked flexible schedule and extra shifts to meet business needs.
Crew Member
McDonald's
05.2021 - 08.2021
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Reconciled receipt totals, cash, and credit payments to address shortages.
- Suggested complementary items to orders to boost sales.
Education
Information Technology Major
Central Carolina Technical College
06.2025
Certification - CASP+ Ce
CompTIA
01.2024
Security + Course Work
Trident Technical College
08.2023
Introduction to Network Systems & Web Development
FCC Homeschool Academy
05.2023
Skills
- Microsoft Office
- Customer Service Excellence
- Issue Resolution
- Verbal and Written Communication
- Phone etiquette
- Hospitality and Accommodation
- Product and Service Sales
- Ticket management
- Active directory
- Application support
Timeline
IT Help Desk Technician
GDIT
04.2024 - Current
Cashier
Food Lion Grocery
05.2021 - 10.2023
Crew Member
McDonald's
05.2021 - 08.2021
Security + Course Work
Trident Technical College
Introduction to Network Systems & Web Development
FCC Homeschool Academy
Information Technology Major
Central Carolina Technical College
Certification - CASP+ Ce
CompTIA
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