Ne'Vaeh Woods
Lafayette,LA
Summary
Dedicated, reliable employee committed to delivering high-quality assistance with using specialized administrative judgment. The flexible use of a wide range of clinical flow processes, talent acquisition skills, additionally risk management, compensation and benefits, employee relations, and learning and development. Adept at scheduling, entering data into computer systems and reviewing reports. Executed services with confidential data, and record reviews. Several years of comprehensive experience exceeding patients, customers, and businesses expectations. Frequently praised for diligence, communication, and leadership skills. Offers versatility in office management expertise paired with outstanding multitasking and communication abilities. Commended for superior performance and consistently going above and beyond to exceed goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Medical Support - 40 Hours Per Week
Department of Veterans Affairs
Lafayette, LA
01.2023 - Current
- Applied advanced knowledge of health care processes to facilitate scheduling and access to care.
- Adjudicated veterans' preference, verified eligibility, and rated and ranked applicants.
- Appointment management assignments include collecting data, providing feedback on patient flow and satisfaction, and suggesting improvements to administrative procedures.
- Executed a comprehensive range of support assignments across departments.
- Manage workload information, ensuring data is captured according to Medical Center and HIMS established methodology, using the encounter system.
- Manage written and faxed correspondence, and paper medical records within the team, and coordinate the release of information in accordance with policy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assist staff in the development, preparation, and use of reports associated with group practice performance, workload, and business practices to optimize overall clinic practice.
- Recruit and assist with, and/or enroll, patients into online systems.
- Supports clinics regarding clinic profile management.
- Follows procedures regarding community care referrals.
Patient Access Representative - 40 Hours Per Week
Our Lady Of Loudres
Lafayette, LA
05.2022 - 01.2023
- Ensured compliance with HIPAA regulations while managing patient information.
- Obtained the necessary signatures for privacy laws and treatment consent.
- Verified demographics and insurance details to facilitate payment collection.
- Prepared for patient visits by completing encounter forms accurately.
- Greeted patients and verified insurance information for appointments.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Healthcare Customer Service Rep -40 Hours Per Week
Teletech Health Services
Lafayette, LA
07.2021 - 02.2022
- Multitasked, assisted 200+ patients per week while processing documentation.
- Contribution to the development of one of the world’s newest outbreaks, COVID-19 vaccinations, and flu vaccine patient assistance.
- Monitored feedback to improve service delivery and enhance patient satisfaction.
- Provided accurate product information to assist customers with their selections.
- Utilized call center software to track performance metrics and service levels.
- Handled escalated calls with professionalism to ensure customer satisfaction.
Sales Associate
Walmart
Lafayette, LA
09.2019 - 01.2021
- Maintained optimal inventory levels and restocked shelves as necessary.
- Operated cash register, processing customer transactions with efficiency.
- Collaborated with team members to ensure store cleanliness and organization.
- Trained new associates on store policies and customer service standards.
Education
Bachelor of Science - Business Administration And Management
Louisiana State University And A&M College
Baton Rouge, LACertification - Basic Life Support
NationalCPRFoundation
Certification - Project Management
Google
Certification - Talent Acquisition
Google-HRCI
Skills
- Project management
- HIPAA compliance
- Insurance financial collections
- Multicultural workplace environment
- Medical terminology
- Administrative support
- Microsoft Office
- Payment processing
- Vista CPRS
- Epic system usage
- Staff training and development
- Recruitment management
- Employee relations
- Compensation and benefits
- Customer service
Basic requirements
- United States Citizenship
- English language— spoken language
- Proficient in written and spoken English
- High School Diploma
- College education in healthcare/business administration (credits/classes)
Accomplishments
- EMPLOYEE OF THE MONTH, Department of Veteran Affairs
Certification
- Talent acquisition, HRCI coursea
- Foundations of Project Management, Coursea
- PMDB Trainer, 05/2024
- LeadX Emerging Leader
References
References available upon request.
Timeline
Advanced Medical Support - 40 Hours Per Week
Department of Veterans Affairs
01.2023 - Current
Patient Access Representative - 40 Hours Per Week
Our Lady Of Loudres
05.2022 - 01.2023
Healthcare Customer Service Rep -40 Hours Per Week
Teletech Health Services
07.2021 - 02.2022
Sales Associate
Walmart
09.2019 - 01.2021
Bachelor of Science - Business Administration And Management
Louisiana State University And A&M College
Certification - Basic Life Support
NationalCPRFoundation
Certification - Project Management
Google
Certification - Talent Acquisition
Google-HRCI
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