Nevaeha Ramirez-Perez
Omaha,NE
Summary
Motivated and dependable graduate with 2 years of experience in customer-facing roles. Skilled in event coordination, team leadership, and providing exceptional guest service. Looking to apply my communication and organizational skills in a fast-paced, people-focused environment.
Overview
2
2
years of professional experience
Work History
Party Pro
BounceU
11144 Q St, Omaha, NE 68137
06.2023 - Current
- Planned and executed engaging birthday party experiences for children and families.
- Coordinated with clients to customize party themes and activities, ensuring satisfaction.
- Managed inventory of party supplies, maintaining optimal stock levels for events.
- Executed setup and breakdown of party spaces, ensuring cleanliness and organization.
- Trained new staff on operational procedures and customer service best practices.
- Developed marketing strategies to promote party packages, increasing awareness among potential clients.
- Maximized event success through thorough communication with all team members involved in planning and execution stages.
- Prioritized time management skills for efficient scheduling of multiple concurrent projects without compromising quality standards or deadlines.
- Increased overall client satisfaction by consistently exceeding expectations and delivering memorable experiences.
Supervisor
BounceU
11144 Q St Omaha, Ne 68137
06.2023 - Current
- Supervised daily operations to ensure safety and quality standards were met consistently.
- Trained and mentored team members on best practices for customer service and facility maintenance.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Collaborated with management to create engaging programs that increased customer satisfaction.
- Resolved customer inquiries and complaints in a timely manner, enhancing overall guest experiences.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Answered incoming phones and emails
Education
Bachelor of Science - Psychology
University of Nebraska At Omaha
Omaha, NE05-2027
Associate of Arts - Liberal Arts
Metropolitan Community College
Omaha, NE05-2025
Skills
- Strong communication skills
- Team leadership
- Customer Service-oriented
- Staff supervision experience
- Attention to detail
- Time management
- Problem-solving
- Multitasking and organization
- Goal oriented
- Software experience
- Organization skills
- Telephone skills
Timeline
Party Pro
BounceU
06.2023 - Current
Supervisor
BounceU
06.2023 - Current
Bachelor of Science - Psychology
University of Nebraska At Omaha
Associate of Arts - Liberal Arts
Metropolitan Community College