Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Parks

Dallas

Summary

Focused on delivering superior customer service, with a track record of exceeding client expectations and enhancing loyalty. Meticulous in managing various concerns to achieve the best outcomes. Strong work ethic combined with adaptability and excellent interpersonal skills facilitates effective problem-solving.

Overview

5
5
years of professional experience

Work History

Insurance Customer Service Representative

GEICO
06.2025 - Current
  • Resolved customer inquiries regarding policy coverage and claims processing.
  • Provided support to clients in navigating insurance products and services.
  • Processed policy renewals and updates efficiently, ensuring accuracy in documentation.
  • Assisted in training new team members on customer service protocols and systems.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Collaborated with underwriters to address complex policy-related questions from clients.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Customer Service Representative

Walmart
01.2024 - 06.2025
  • Handled diverse client needs, building professional rapport with accuracy.
  • Maintained up-to-date knowledge on new products and promotions.
  • Managed customer complaints in a timely and professional manner
  • Addressed escalated customer concerns, ensuring timely solutions.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Behavior Technician

Action Behavior Center
01.2023 - 12.2023
  • Practice under the supervision of a Board-Certified Behavior Analyst (BCBA)
  • Trained to implement applied behavior analysis (ABA)
  • Perform interventions, collect data, and support individuals with behavioral challenges, particularly those with autism or developmental disabilities
  • Play a specific role in helping clients achieve specific goals through evidence-based strategies
  • Understanding and implementing HIPAA standards is crucial for maintaining trust and integrity in behavioral health services

Teacher

Kid’s Kingdom Daycare
04.2021 - 12.2022
  • Prepared and maintained classroom environments appropriate for student learning, physical, social, and emotional development
  • Built and strengthened positive relationships with students, parents, and teaching staff
  • Managed student behavior in classroom by establishing and enforcing rules and procedures
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques
  • Operate machinery for chip processing

Education

High School -

Cleburne High School
05.2023

Skills

  • Communicate well
  • Microsoft Office
  • Strong customer service skills
  • Teaching
  • Researching
  • Customer service
  • Call center experience
  • Complaint handling
  • Leadership
  • Cold-calling

Timeline

Insurance Customer Service Representative

GEICO
06.2025 - Current

Customer Service Representative

Walmart
01.2024 - 06.2025

Behavior Technician

Action Behavior Center
01.2023 - 12.2023

Teacher

Kid’s Kingdom Daycare
04.2021 - 12.2022

High School -

Cleburne High School

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