Neva Marie Rucci
Edison,NJ
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable [Job Title] offering multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.
Overview
7
7
years of professional experience
Work History
Cashier
AutoZone
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- .
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- .
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier, Dog Washer, Child Care
Pedigree Pet Spa
09.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Trimmed nails using clippers and grinders.
- Supervised free play and other activities to keep children safe.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husk's and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Cleaned cat and dog ears to prevent ear infections.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Cleaned tear stains from fur using safe chemical cleansers.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Read and told stories to promote and support overall language development.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Monitored children's progress and identified areas of improvement.
Manager
VW Liquors
02.2018 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dog Groomer/owner
Outbakk Grooming
12.2018 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
Education
High School Diploma -
Middlesex County Vocational School Piscataway
Piscataway, NJ07.1987
Skills
- Safety Verifications
- Refunds and Exchanges
- Customer Transactions
- Cleaning and Sanitizing
- Liquor Law Compliance
- Stocking and Replenishing
- Product Knowledge
- Customer Service Excellence
- Hospitality and Accommodation
- Order Taking
- Order Verification
- Wine Expertise
- Identification Checks
- Credit and Cash Transactions
- Merchandise Restocking
- Sales Expertise
- Wrapping and Boxing
- Training and Development
- Cash Counting Machine Operations
Timeline
Cashier
AutoZone
02.2022 - Current
Cashier, Dog Washer, Child Care
Pedigree Pet Spa
09.2020 - 12.2021
Dog Groomer/owner
Outbakk Grooming
12.2018 - Current
Manager
VW Liquors
02.2018 - 05.2021
High School Diploma -
Middlesex County Vocational School Piscataway
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