Neve McElhaney
Southern pines,NC
Summary
Detail-oriented team player with strong interpersonal skills. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in both retail and service establishments. Hardworking and passionate job seeker eager to secure an internship that will further develop business skills.
Overview
3
3
years of professional experience
Work History
Barista
Pony Espresso
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Bartender
Red's Corner
01.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cook's Assistant
Tanglewood Farm Food Truck
10.2022 - 02.2024
- Followed recipes closely for consistent taste, quality and presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
Retail Sales Associate
R. Riveter
09.2023 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
Equestrian Assistant
Hillary Irwin Eventing
01.2022 - 05.2022
- Assisted in the rehabilitation of injured horses, resulting in faster recovery times and improved overall health.
- Assisted trainers in conducting groundwork exercises, resulting in better communication and understanding between horse and rider.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Optimized horses' performance by maintaining their fitness through tailored exercise programs.
Education
Associate of Arts - Business Communications
Sandhills Community College
Pinehurst, NC05-2025
High School Diploma -
Marvin Ridge High School
Waxhaw, NC01-2022
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Exceptional customer service
- Adaptive and creative
- Up-selling
- Point of sale operation
- Positive and professional
- Attention to Detail
- Teamwork and Collaboration
Timeline
Barista
Pony Espresso
01.2024 - Current
Retail Sales Associate
R. Riveter
09.2023 - 01.2024
Bartender
Red's Corner
01.2023 - Current
Cook's Assistant
Tanglewood Farm Food Truck
10.2022 - 02.2024
Equestrian Assistant
Hillary Irwin Eventing
01.2022 - 05.2022
Associate of Arts - Business Communications
Sandhills Community College
High School Diploma -
Marvin Ridge High School
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