Neveah Testi
Harlem,GA
Summary
Highly motivated self-starter seeking an entry-level opportunity in a reputable organization where I can contribute to the success of the company or office while gaining experience in the administrative field. Proven experience in customer service, strong communications skills, data management and more. Eager to further the skills I have gained serving the public firsthand and translate that into relevant office experience. Empathetic and caring, I am confident that my customer service background will prove beneficial with clients, and my attention to detail will prove valuable in meeting their needs.
Skilled dental professional with strong background in surgical procedures and patient care. Known for precision in assisting during complex surgeries and maintaining sterile environment. Strong focus on team collaboration and adaptable to changing needs. Reliable with expertise in instrument sterilization, patient management, and post-operative care.
Overview
4
4
years of professional experience
Work History
Surgical Dental Assistant
Oral Surgery of West Augusta
08.2023 - Current
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Improved surgical efficiency with timely sterilization and organization of dental instruments.
- Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
- Educated patients on proper oral hygiene techniques, contributing to improved long-term health outcomes.
- Reduced patient anxiety by providing detailed explanations of procedures and answering questions, enhancing overall satisfaction.
- Assisted in complex surgical procedures, ensuring tools and materials were prepared and available, leading to efficient operations.
- Streamlined patient flow by efficiently coordinating between consultation, surgery, and recovery rooms.
- Supported patient assessments by taking and developing dental X-rays, contributing to accurate diagnoses.
- Improved patient recovery times with diligent post-operative care and clear communication on aftercare instructions.
- Conducted inventory management to maintain adequate supply of surgical materials, preventing any delays in procedures.
- Scheduled and confirmed patient appointments.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Collaborated closely with other departments like billing or clinical staffs which resulted in smooth and efficient patient care processes.
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
- Scheduled appointments with specialists on behalf of clients.
Retail Sales Associate
Bed Bath and Beyond
10.2021 - Current
- Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Escort customers to appropriate merchandise
- Explain basic features of merchandise to customers
- Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
- Organize and straighten merchandise areas on the sales floor
- Process customer transactions through the register as required
- Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
- Assist customers in creating registries, as needed
- Execute price changes and sign changes as needed
- Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes, cart retrieval and cashiering
Guest Service Representative
Nothing Bundt Cakes
05.2021 - 09.2021
- Company Overview: Nothing Bundt Cakes is a bakery chain with bundt cakes ranging from bite-sized to tiered, plus platters, candles & cards
- Maintained high standards of customer service
- Knowledge of bakery products, prices and promotions
- Served customers with cake orders via in-person, online and over-the-phone order taking
- Suggest creative solutions and add-ons to guests with walk in orders
- Operate and balance the POS system with accuracy and efficiency
- Handled currency and credit transactions quickly and accurately
- Assisted in the crafting department - decorating cakes following all procedures for safe food preparation, assembly and presentation
- Maintained cleanliness of bakery and retail area
- Maintain merchandising of retail area throughout the day
- Resolved complaints promptly and professionally
- Nothing Bundt Cakes is a bakery chain with bundt cakes ranging from bite-sized to tiered, plus platters, candles & cards
Crew Member
Arbys
01.2021 - 05.2021
- Company Overview: Arby's is a national fast-food chain known for slow roasted roast beef, turkey, and premium Angus beef sandwiches, sliced fresh every day
- The franchise has over 3,300 restaurants system wide and serves millions of customers
- Maintained high standards of customer service
- Mastered point-of-service (POS) register for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly and presentation
- Maintained cleanliness of counter, dining room tables, waste receptacles, kitchen stations and more
- Resolved complaints promptly and professionally
- Arby's is a national fast-food chain known for slow roasted roast beef, turkey, and premium Angus beef sandwiches, sliced fresh every day
- The franchise has over 3,300 restaurants system wide and serves millions of customers
Education
License - Phlebotomy
Tender Care
1755 Gordon Hwy E, Augusta Ga 3090412.2023
High School Diploma -
Harlem High School
Harlem, GAAssociates Degree -
Georgia Military College
12.2024
Skills
- Strong communication skills
- Customer Relations
- Records Management
- Fast learner
- Attention to Detail
- Proficiency in Point of Sale Systems
- Patient care
- Appointment scheduling
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Effective communication
- Detail-oriented
- CPR/AED
- HIPAA compliance
- Patient scheduling
- Follow-up skills
- Patient education
Timeline
Surgical Dental Assistant
Oral Surgery of West Augusta
08.2023 - Current
Retail Sales Associate
Bed Bath and Beyond
10.2021 - Current
Guest Service Representative
Nothing Bundt Cakes
05.2021 - 09.2021
Crew Member
Arbys
01.2021 - 05.2021
High School Diploma -
Harlem High School
License - Phlebotomy
Tender Care
Associates Degree -
Georgia Military College
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