Neveen Ayad
Dearborn,MI
Summary
Professional nursing student with experience at Elite Prime Family Clinic, excelling in patient relations and appointment management. Bilingual in Arabic and English, I leverage strong organizational skills and data entry expertise to enhance operational efficiency and ensure compliance with HIPAA regulations, fostering a positive healthcare experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Elite Prime Family Clinic
11.2023 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing clear information on services and procedures.
- Trained new receptionists on clinic protocols, enhancing team efficiency and service quality.
- Handled billing inquiries, facilitating prompt resolution of patient concerns regarding payments.
- Coordinated communication between patients and healthcare providers, fostering positive relationships and satisfaction.
- Assisted patients with insurance verification, ensuring accurate billing and reduced discrepancies.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations, medical office policies, and used eClinicalWorks EHR software to keep patient records up to date.
- Often assisted patients get settled into rooms and retrieve baseline vitals signs.
Pharmacy Technician
Eastborn Rx Pharmacy
03.2021 - 08.2022
- Processed prescriptions accurately and efficiently, ensuring timely patient care.
- Assisted pharmacists in medication preparation and dispensing tasks.
- Communicated with healthcare providers to clarify prescription details and resolve issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed data entry for patient information and medications to ensure compliance with HIPAA regulations and patient confidential laws
Education
High School Diploma -
Fordson High School
Dearborn, MIEnrolled in Prerequisites Towards Nursing Degree
Henry Ford College
Dearborn, MIBachelor of Science in Nursing (BSN) - Nursing
Chamberlain University
Troy, MI12-2026
Skills
- Bilingual in Arabic and English
- Organization skills
- Administrative Support
- Telephone skills
- Data entry
- Clear communication
Timeline
Receptionist
Elite Prime Family Clinic
11.2023 - Current
Pharmacy Technician
Eastborn Rx Pharmacy
03.2021 - 08.2022
High School Diploma -
Fordson High School
Enrolled in Prerequisites Towards Nursing Degree
Henry Ford College
Bachelor of Science in Nursing (BSN) - Nursing
Chamberlain University