Nevelina Badillo
Lindsay,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Collection Specialist position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Senior Loan Specialist
OneMain Financial
08.2021 - 09.2023
- Streamlined loan processing procedures for increased efficiency and faster turnaround times.
- Examined customer loan applications for loan approvals and denials.
- Monitored the performance of existing loan portfolios to identify and address any issues.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Provided exceptional customer service, resolving complex issues and maintaining strong relationships with key clients.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to an underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Compiled a database of loan applicants' credit histories, financial statements, and other financial information.
- Processed loan applications and monitored progress from start to finish.
- Verified credit histories, personal references, and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Collections Agent
Yes! Communities
10.2020 - 08.2021
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely follow-ups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Warehouse Order Puller
Hobby Lobby
12.2018 - 12.2019
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Enhanced warehouse organization through systematic arrangement of products, streamlining the order-pulling process.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Utilized warehouse equipment such as pallet jacks to transport materials safely and efficiently.
- Inspected machinery and equipment to determine functionality and performance.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Sales Floor Associate
Marshalls Department Store
10.2015 - 12.2018
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeled items, and arranged them according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted customers with product returns, exchanges, and refunds to increase satisfaction and trust.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Education
Medical Assistant
Platt College
Oklahoma City, OK07.2018
High School Diploma -
Western Heights High School
Oklahoma City, OK03.2017
Skills
- Critical thinking
- Problem-solving
- Collateral evaluation
- Customer service
- Loan servicing
- Cash Handling
- Application Review
- Microsoft Office
- Loan processing
- Repayment Plan Structuring
- Skip Tracing
- Active Listening
- Payment Posting
- Account Review
- Collections
- Bilingual
Languages
Spanish
Timeline
Senior Loan Specialist
OneMain Financial
08.2021 - 09.2023
Collections Agent
Yes! Communities
10.2020 - 08.2021
Warehouse Order Puller
Hobby Lobby
12.2018 - 12.2019
Sales Floor Associate
Marshalls Department Store
10.2015 - 12.2018
Medical Assistant
Platt College
High School Diploma -
Western Heights High School
Similar Profiles
Zach BoulwareZach Boulware
PLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain FinancialPLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain Financial
ABIGAIL BALLANCEABIGAIL BALLANCE
Personal Loan & District Collection Specialist at ONEMAIN FINANCIALPersonal Loan & District Collection Specialist at ONEMAIN FINANCIAL
Lindsay WineLindsay Wine
Senior Loan Specialist at OneMain Financial GroupSenior Loan Specialist at OneMain Financial Group
James BooneJames Boone
Director of Customer Care at OneMain FinancialDirector of Customer Care at OneMain Financial
Kimberly ElmoreKimberly Elmore
Elementary School Teacher at Lindsay Public SchoolsElementary School Teacher at Lindsay Public Schools