Nevena Lazendic
Schaumburg,IL
Summary
Experienced administrative assistant with a diverse background in client focused services, finance, data entry, customer service and office administration. Looking to further develop professional skills in an environment that promotes collaboration, development, and continued growth. Utilizes strong organizational skills to enhance office efficiency and support team operations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant-Logistics and Payroll
United Freightlines INC
Chicago, IL
09.2023 - Current
- Managing records of shipments, delivery schedules, and driver logs
- Communicating with clients to confirm shipping details, answer inquiries, and resolve any issues related to deliveries or services
- Creating and maintained financial databases for data entry, tracking and reporting
- Coordinating with truck drivers, scheduling deliveries, and ensuring timely dispatch of goods
- Bi-weekly payroll for company employees
- Delivering customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
Account Representative
Capital Depot Corporation
Morton Grove, USA
07.2020 - 07.2022
- Managed a portfolio of multiple accounts, facilitating the process of factoring (the buying of accounts receivable)
- Work with new clients to understand their business needs, help them set up accounts, and guide them through the factoring process
- Verification and submission of invoices for factoring
- Analyzed customer payments, tracked and updated daily cash deposits & reports
- Processed credit applications and credit limits
- Monitored customer account details for non-payment, delayed payments & irregularities
- Reviewed accounts receivable aging to ensure compliance
- Maintained client/customer files, records, and cash flow by monitoring bank balances and cash requirements
- Suported the client in maximizing their cash flow through factoring services.
Logistics Administrative Assistant
S2D EXPRESS INC
Chicago, USA
06.2018 - 07.2021
- Managed important paperwork such as delivery receipts, invoices, contracts, and transportation documents
- Processed multiple invoices for customers; ensured timely payment
- Kept track of the company's vehicles, including maintenance schedules, fuel records, inspections, and repairs
- Assisted with payroll by tracking hours worked by drivers
- Entered data into software or systems, including tracking expenses, generating reports, or preparing financial documents
Dental Office Assistant
Dental Tourist
Banja Luka, Bosnia and Herzegovina
01.2017 - 04.2018
- Processed payments for services and completed billing requirements
- Scheduled dental appointments, provided patient educatation
- Updated and maintained patient records, including medical histories, treatment plans, and any other necessary documentation
- Coordinated referrals to specialists when necessary, facilitating seamless transitions in patient care and maintaining strong professional relationships within the dental community
- Provided patients with instructions on post-treatment care, oral hygiene practices, and other relevant dental care information
Student Volunteer
University Clinical Centre of Republic Srpska
Banja Luka, Bosnia and Herzegovina
01.2016 - 01.2018
- Volunteered in a hospital as a medical student in order to learn new skills such as recording patient information, assisting medical biller on bi-weekly billing and noting changes in medical history prior to each appointment
- Additionally, gained experience by working in the front office by answering incoming phone calls, greeting patients and assisting in filling out insurance forms and processing data entries with an average of 50 cases per day
- On daily basis entered, updated, and maintained various forms of patient, administrative, and clinical data in electronic or paper records within a hospital or healthcare facility
- Assisted with coordinating information between departments, healthcare providers, patients, and insurance companies
Education
Associate Degree in Nursing - Health Care And Nursing
College of Health Sciences - University Apeiron
Banja Luka, Bosnia And Herzegovina01.2018
High School -
Gymnasium
01.2014
Skills
- Communication
- Attention to detail
- Financial records and invoice processing
- Client and customer relation
- Office administration
- Computer skills
- Data entry
- Customer service
Volunteer Experience
Medical Student Volunteer, University Clinical Centre of Republic Srpska, 01/01/16, 01/01/18, Banja Luka, Bosnia and Herzegovina, Volunteered in a hospital to learn new skills such as recording patient information, assisting medical biller on bi-weekly billing and noting changes in medical history prior to each appointment., Worked in the front office by answering incoming phone calls, greeting patients and assisting in filling out insurance forms and processing data entries with an average of 50 cases per day., Helped patients understand medication, calmed them during an exam, or helped them learn about ways to improve their health.
Timeline
Administrative Assistant-Logistics and Payroll
United Freightlines INC
09.2023 - Current
Account Representative
Capital Depot Corporation
07.2020 - 07.2022
Logistics Administrative Assistant
S2D EXPRESS INC
06.2018 - 07.2021
Dental Office Assistant
Dental Tourist
01.2017 - 04.2018
Student Volunteer
University Clinical Centre of Republic Srpska
01.2016 - 01.2018
High School -
Gymnasium
Associate Degree in Nursing - Health Care And Nursing
College of Health Sciences - University Apeiron