Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nevena Loncar

Kennewick,WA

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

New2Ukids
04.2023 - 07.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Managed over 20 Customer calls per day.
  • Increased sales by posting pictures and videos on social media by 15%
  • Communicated with customers and team members to solve problems
  • Received and processed customer payments

Janitorial Worker

Varsity
01.2017 - 07.2018
    • Swept hard surface floors using broom or push broom dust mop.
    • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
    • Kept building spaces premises clean inside and outside.
    • Sanitized break area kitchen counters, tables and sinks.
    • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
    • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
    • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
    • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
    • Emptied trash cans and recycling bins to keep building clean and free of germs.
    • Replaced and refilled paper towel and toilet paper dispensers for users convenience.

Server

Brookdale Assisted Living
06.2015 - 05.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for Cleopatra's restaurant with social relevancy and intentionality
  • Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for Cleopatra's restaurant with social relevancy and intentionality

Senior Caregiver

Lily's Adult Family Home
01.2014 - 06.2015
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.

Family Babysitter

Tatjana Loncar
06.2014 - 01.2015
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Planned fun outings and educational activities to keep children entertained.
  • Monitored children's play activities to verify safety.

Waitress

Cleopatra's Hookah Lounge
06.2014 - 08.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

High School Diploma -

Richland High School
Richland, WA
06.2014

No Degree - Criminal Justice

Columbia Basin College
Pasco, WA

Skills

  • Brand Awareness
  • Rotation Procedures
  • Advising and Coaching
  • Coupon Redemption
  • Money Handling
  • Till Counting
  • Employee Scheduling
  • Shift End Procedures
  • Cooperative Attitude
  • Special Assignments
  • Merchandise Packaging
  • Table Setting
  • Cash Register Systems
  • Safety Rules
  • POS Systems
  • Microsoft Office

Certification

  • Certified Caregiver, Lily's Adult Family Home


Languages

Croatian
Native or Bilingual
Serbian
Native or Bilingual
Spanish
Limited Working

Timeline

Cashier Team Lead

New2Ukids
04.2023 - 07.2023

Janitorial Worker

Varsity
01.2017 - 07.2018

Server

Brookdale Assisted Living
06.2015 - 05.2016

Family Babysitter

Tatjana Loncar
06.2014 - 01.2015

Waitress

Cleopatra's Hookah Lounge
06.2014 - 08.2014

Senior Caregiver

Lily's Adult Family Home
01.2014 - 06.2015

High School Diploma -

Richland High School

No Degree - Criminal Justice

Columbia Basin College

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Nevena Loncar