Nevena Ćorić
Belgrade,00
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
1
1
Language
Work History
Outsourced Access Build Team Lead
Hyperoptic
12.2022 - Current
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Assisting manager in leading and supporting Team in everyday tasks (ordering Fibre Optic circuits and coordinating delivery while working closely with contractors, high profile clients and other internal and external stakeholders; keeping internal project sheets up to date and accurate).
Outsourced Access Build EAD Coordinator
Hyperoptic LTD
10.2021 - 12.2022
- Ordering Fibre Optic circuits and coordinating delivery while working closely with contractor (who will be delivering on our behalf and as per our request), with high-profile clients (to arrange access for surveys and engineer work) and with other internal and external stakeholders
- Job role includes keeping internal project sheets up to date and accurate, producing reports as needed for the Fibre Team Leader and other senior members of staff and Pro-actively approach to deliver EAD circuits as required by the business.
Call One Service coordinator
NCR
01.2020 - 10.2021
- Dedicated agent for customer support as vendor for companies Ciena, Veritas, and Extreme Networks
- Processing orders for interventions for only these customers as part of the Customer Expert support team dedicated only for these clients so they can receive complete services all around the world
- Using internal and external tools for successful data processing
- Receiving phone calls and active calling of external and internal clients, etc.
Call One Service coordinator
NCR
01.2019 - 10.2021
- Processing orders for intervention by clients whose requests are for locations on all meridians and arrive 24 hours a day, 365 days a year
- Processing orders in NCR systems
- Using internal and external tools for successful data processing
- Receiving phone calls and active calling of external and internal clients and ect.
Assistant Manager
MS Dream Solutions
11.2017 - 01.2019
- Overseeing employees, team leading, in charge of the program through which telephone calls are made, in charge of administration, in charge of selecting candidates for job interviews and also providing customer service
Sales Agent, Call operator
MS Dream Solutions
09.2017 - 11.2017
- Calling people through the phone and offering high quality products, blankets and pillows made from aloe vera
Sales Assistant
BNB Ketering, British International School
09.2016 - 06.2017
- Worked in mini bakery within school, provided healthy snacks and juices, was in constant communication with children, took care of hygiene of space, took care of inventory
Sales Assistant
Komovet d.o.o.
03.2016 - 05.2016
- Ensuring high levels of customer satisfaction through excellent sales service and maintaining outstanding store condition and visual merchandising standards, also assisted with the sales process by maintaining a fully stocked store
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items
Education
Administration -
Law and Administration School
Ethnology and Anthropology -
University of Belgrade - Faculty of Philosophy
Skills
- High-level proficiency in MS Office - Advanced
- High-level proficiency in GOautodial - Advanced
- High-level proficiency in internet browser such as Google Chrome and Mozilla Firefox - Advanced
Driver License
B
Personal Characteristics
Responsibility and persistence are some of the qualities that I possess. I am an ambitious and creative person, well organized and reliable. I am able to work well in a team, as well as independently. I have excellent communication skills and the ability to fit into the existing work environment. I have the ability to take a logical and analytical approach to solving problems and resolving issues and lead by good example.
Personal Information
Date of Birth: 11/29/89
Timeline
Outsourced Access Build Team Lead
Hyperoptic
12.2022 - Current
Outsourced Access Build EAD Coordinator
Hyperoptic LTD
10.2021 - 12.2022
Call One Service coordinator
NCR
01.2020 - 10.2021
Call One Service coordinator
NCR
01.2019 - 10.2021
Assistant Manager
MS Dream Solutions
11.2017 - 01.2019
Sales Agent, Call operator
MS Dream Solutions
09.2017 - 11.2017
Sales Assistant
BNB Ketering, British International School
09.2016 - 06.2017
Sales Assistant
Komovet d.o.o.
03.2016 - 05.2016
Administration -
Law and Administration School
Ethnology and Anthropology -
University of Belgrade - Faculty of Philosophy
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