Nevena Vucetic
Anchorage,AK
Summary
Compassionate caregiver with extensive experience at Sharon’s Assisted Living, skilled in elderly care and medication management. Proven ability to enhance resident well-being through effective communication and problem-solving. Recognized for fostering a supportive environment and maintaining high standards of cleanliness, ensuring comfort and safety for all residents.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
TENT City Taphouse
08.2022 - 05.2025
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Trained new staff on menu knowledge, customer service standards, and operational procedures.
- Coordinated team schedules to optimize coverage during peak hours for improved workflow.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored service quality, providing feedback to staff for continuous improvement in performance.
- Developed training materials that enhanced onboarding processes for new employees.
- Resolved customer complaints swiftly, fostering a positive dining experience and repeat business.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Waitress
Tequila 61
09.2018 - 05.2021
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Assisted in menu recommendations, enhancing dining experiences by showcasing signature dishes and specials.
- Managed order entry efficiently using POS systems, minimizing errors and improving service speed.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new team members on procedures, fostering a cohesive work environment and enhancing team performance.
- Resolved customer complaints promptly, demonstrating conflict resolution skills while maintaining positive relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Caregiver
Sharon’s Asissted Living
10.2018 - 11.2019
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Maintained clean and organized living spaces to promote hygiene and well-being.
- Collaborated with team members to develop individualized care plans for residents.
Education
M.D. - Marketing Management
Faculty of Economics
Kragujevac, Serbia 11.2017
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Strong ethics
- Housekeeping tasks
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Team collaboration
- Medication management
- Documentation
- Client documentation
Languages
Serbian
Native or Bilingual
Spanish
Elementary
English
Full Professional
Timeline
Waitress Supervisor
TENT City Taphouse
08.2022 - 05.2025
Caregiver
Sharon’s Asissted Living
10.2018 - 11.2019
Waitress
Tequila 61
09.2018 - 05.2021
M.D. - Marketing Management
Faculty of Economics