Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucas Stokes

Reno,NV

Summary

Service focused, resourceful and able to solve problems creatively. Detail oriented and hard working.

Adept at working quickly and maintaining security while meeting high demand.


Excellent interpersonal, communication and time management skills.


Bilingual individual with the ability to configure computers quickly and effectively.


Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.


Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products.


Experienced Rideshare Driver bringing 4 years' experience working in the San Francisco area. Responsible, adaptable and always available.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Senior Sales & Project Coordinator

Self-employed
08.2023 - Current
  • Increased sales revenue by developing and implementing strategic sales plans and maintaining key client relationships.
  • Enhanced customer satisfaction with timely communication and proactive issue resolution.
  • Mentored junior team members, fostering an environment of continuous learning and professional growth.
  • Provided leadership in complex negotiations, resulting in increased profitability and mutually beneficial agreements.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Exceptionally exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Harvest Technician

710Labs
02.2023 - 08.2023
  • Followed safety regulations to maintain safe work environment.
  • Used pruning shears to shear tops and limb tips, increasing limb health and improving overall shape.
  • Utilized and followed proper techniques for planting and harvesting to maximize crop growth.
  • Cleaned, sorted and packaged produce in preparation for market.
  • Adhered to agricultural procedures and protocols, maintaining safe work environment.
  • Coordinated with other laborers to provide efficient work flow and keep tasks prioritized.
  • Cleaned, maintained and properly stored agricultural equipment, keeping tools functional.
  • Inspected fields, plants and crops for signs of pests and disease.

Customer Advisor

Shift Operations LLC
03.2022 - 12.2022
  • Greeted customers on lot, in showroom, and at their doorstep to answer questions about brands and available inventory, as well as deliver test-drives for customer consideration.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Purchased vehicles that were found up-to-standards per company policy.
  • Responded to customer enquiries via telephone and email.
  • Answered as many as 15 calls each day, focused on answering automotive questions and resolving customer relations.

Trimmer/Package Handler

710Labs
03.2021 - 02.2022
  • Used scales to accurately weigh products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Carefully trimmed cannabis flower to completion, maintaining fast-paced work flow and excellent hand-detail.
  • Assembled, sealed and loaded packages into correct trucks.

Relocation Manager

ADT Security
11.2020 - 02.2021
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day sales overseeing for more than 3 employees each day.
  • Organized and maintained records of leads, scheduling, and completed sales.
  • Coordinated dispatching of 3 or more drivers to accomplish daily sale requirements.

Budtender

Doap Cannabis Co.
10.2019 - 10.2020
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Managed high volume of cash with 100% accuracy rate.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Discussed product knowledge with customers, outlined restrictions and educated on policies.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Server

Chipotle
03.2018 - 01.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Rideshare Driver

Lyft
02.2018 - 12 2019
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by over 15%.

Logistics Specialist

Cole European Auto Dealership
6 2018 - 2 2019
  • Directly interacted with customers to deliver new vehicles and offer assistance in establishing themselves to features available.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Worked with Sales to schedule more than 5 daily pickups and 35 weekly deliveries consistent of high-value Range Rover and Jaguar vehicles.
  • Reported customer questions, issues and complaints to management.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Accurately recorded vehicle, delivery and route information via tablet.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Reported any suspected mechanical issues as quickly as possible.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.

Network Security Administrator

Nerd's Crossing
01.2017 - 07.2018
  • Created and implemented security network framework across 6+ devices
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
  • Offered preventative training to harden personnel against intrusion vectors such as phishing, ransomware and more.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Applied Center for Internet Security (CIS) benchmarks to verify performance of ongoing security measures.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.
  • Contacted customers prior to set appointment to confirm times.

Cashier

Sprouts Farmers Market
02.2016 - 12 2016
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Completed sales in excess of $30,000 with near-zero error rate using POS system.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Worked closely with Managers to solve problems and handle customer concerns.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.

Education

High School Diploma -

Pinole High School
Pinole, California
07.2015

Skills

  • Analytical Skills
  • Customer Service
  • Troubleshooting and Resolution
  • Professional Demeanor
  • Efficiency and Time Management
  • Effective Communication
  • Traffic Laws and Regulations
  • Detail-oriented

Certification

A+ Computer Technician

Timeline

Senior Sales & Project Coordinator

Self-employed
08.2023 - Current

Harvest Technician

710Labs
02.2023 - 08.2023

Customer Advisor

Shift Operations LLC
03.2022 - 12.2022

Trimmer/Package Handler

710Labs
03.2021 - 02.2022

Relocation Manager

ADT Security
11.2020 - 02.2021

Budtender

Doap Cannabis Co.
10.2019 - 10.2020

Server

Chipotle
03.2018 - 01.2019

Rideshare Driver

Lyft
02.2018 - 12 2019

Network Security Administrator

Nerd's Crossing
01.2017 - 07.2018

Cashier

Sprouts Farmers Market
02.2016 - 12 2016

Logistics Specialist

Cole European Auto Dealership
6 2018 - 2 2019

High School Diploma -

Pinole High School

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Lucas Stokes