Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nevi Dosku

19027,PA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Flourtown Farmer's Market
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies.
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.

Barista

Goat House Coffee And Cremery
11.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Memorized recipes for specialty coffee beverages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Server

Le Onde Ristorante
07.2022 - 09.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

La Piovra
07.2022 - 09.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Bachelor of Science - Speech Therapist

Alexander Xhuvani Elbasan Albania
Albania
09.2019

Skills

  • Payment Collection
  • Payment Processing
  • Returns Processing
  • ID Verification
  • Customer Service
  • Cash Register Operation
  • Drawer Balancing
  • Cleaning and Sanitizing
  • Order Verification
  • Staff Training
  • Order Taking
  • Cash Management
  • Money Handling
  • Product Knowledge
  • Sales Development
  • Client Service
  • Effective Communication
  • Promotions and Discounts Understanding
  • Point of Sale Proficiency
  • Work Ethic and Integrity
  • Adaptability and Flexibility
  • Upselling Techniques
  • Customer Relations

Certification

Certificate of Mixology, Mainline Center for Bartending, Manayunk, PA, February 2023

Languages

Albanian
Native or Bilingual
English
Full Professional
Spanish
Full Professional

Timeline

Cashier

Flourtown Farmer's Market
11.2023 - Current

Barista

Goat House Coffee And Cremery
11.2022 - Current

Server

Le Onde Ristorante
07.2022 - 09.2022

Server

La Piovra
07.2022 - 09.2022

Bachelor of Science - Speech Therapist

Alexander Xhuvani Elbasan Albania

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