Summary
Overview
Work History
Education
Skills
Timeline
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Neviah Black

Tampa,FL

Summary

Dynamic and results-driven professional with extensive experience in customer support at Maximus. Proven problem-solving skills and expertise in call center operations, consistently exceeding performance metrics. Adept at data entry and fostering positive customer interactions, ensuring efficient service delivery while maintaining high-quality standards.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Maximus
09.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Daycare Teacher

In Home Daycare
11.2023 - 08.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Caregiver

Private Duty
02.2020 - 10.2023
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Crew Member

Wendy's
01.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center operations

Timeline

Call Center Representative

Maximus
09.2024 - Current

Daycare Teacher

In Home Daycare
11.2023 - 08.2024

Crew Member

Wendy's
01.2021 - 02.2022

Caregiver

Private Duty
02.2020 - 10.2023

Penn Foster Career School

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