Nevileen Lee

• Provided information to customers concerning sales, promotions and store policies.
• Adhered to company policies and procedures at all times.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Resolved customer complaints in a professional manner.
• Developed knowledge about products and sales items to answer customer questions.
• Informed customers of current promotions, discounts and special offers.
• Provided excellent customer service, resolving issues and answering queries promptly.
• Handled returns and exchanges promptly.
• Replenished stock on shelves to ensure product availability for customers.
• Maintained an organized and clean work environment.
• Stayed up to date with new products, services, promotions.
• Operated electronic equipment such as scanners, credit card machines and cash registers.
• Built and maintained relationships with peers and upper management to drive team success.

I worked in the film industry for 6 years. I started as a PA and work my way up to a 2nd AD (2nd director assistant), this takes years to accomplish and one of my best achievements. My role started as PA in San Diego and when I moved to Tulsa I became a a 2nd AD. Pa work started as doing tasks like

• Coordinated meeting and work schedules for staff teams and executives.
• Provided assistance communicating, typing correspondence or obtaining information.
• Organized travel arrangements, including flights, transportation, and accommodation.
• Provided administrative support to the executive team by conducting research and preparing statistical reports.
• Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
• Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
• Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
• Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
• Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
• Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
• Managed office supplies inventory and placed orders when necessary.
• Prepared documents such as reports, presentations, agendas, and correspondence.
• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Then once I became a 2nd Ad my tasks would be

• Implemented policies and procedures to ensure compliance with federal, state and local laws.
• Assisted in developing and implementing strategic plans to achieve organizational goals.
• Provided support in the recruitment and training of new staff members.
• Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
• Assigned work and monitored performance of project personnel.
• Developed protocols for handling confidential information within the organization.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Managed over 100 staff and extras and talents in order to make set data run smoothly
• Made sure we met deadlines in order to prevent fines
• Making sure our Exhibit G Sheet is correct and has every signature needed through the day with each talent and extra
• Approving every outfit with wardrobe department
• Helping put my creative fit for clients
• Checking in with wardrobe to see if outfits meet aesthetics of filming

I started working at 473 Bar as a Barback and then to a bartender and then was self employed by Tulsa Botanical Garden to bartend for special events such as weddings, garden of lights, art shows and so on… my role was

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• Managed accurate bar tabs and processed cash and credit card transactions.
• Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
• Resolved customer complaints in a professional manner.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Provided drink suggestions to customers based on their preferences.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Stocked ice bins and coolers as needed throughout shift.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
• Attended regular training sessions to stay updated on new products or trends.
• Greeted customers and provided excellent customer service.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Cleansed glasses with sanitizing solution after each use.
• Performed opening and closing duties including restocking supplies.
• Greeted frequent visitors by name and explained new promotions.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
• Studied industry trends to inform planning of bar menu and development of new drink recipes.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
• Effectively multitasked within fast-paced environment.

• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Prepared products for promotional sampling during in-store demonstrations.
• Provided exceptional customer service to enhance brand reputation.
• Collaborated with other departments on projects related to brand care initiatives.
• Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
• Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
• Processed payments using point-of-sale systems.
• Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
• Supervised bank deposits and security procedures to support store opening and closing.
• Coached staff on strategies to enhance performance and improve customer relations.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Coordinated shipments between stores within the retail chain network.
• Participated in community outreach activities related to the retail industry.
• Demonstrated an understanding of current trends in retail fashion industry.
• Assisted with retail sales of products related to beauty treatments.
• Created attractive displays to promote retail sales items.
• Attended company training sessions and seminars related to retail operations.