Neville Coelho
Waltham,MA
Summary
Skilled Food and Beverage Associate with diverse experience in hotel, restaurant, and catering environments. Strengths include efficient order processing, exceptional customer service skills, and adeptness in handling high-volume settings. Previous roles involved improving menu offerings based on customer feedback, enhancing dining experiences, and contributing to team efforts for streamlining operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food & Beverage Associate/Front Desk Agent
HEI Hotels & Resorts
Waltham, MA
11.2023 - Current
- Conducted regular inspections of coolers and freezers to ensure optimal temperature settings were maintained at all times.
- Managed inventory levels to maintain sufficient supply of all beverage items.
- Maintained cleanliness of work area and ensured that beverage displays were properly merchandised.
- Adhered to company policies regarding customer service standards and health regulations.
- Assisted customers with selecting desired beverage products and provided product information.
- Assisted in training new team members on proper stocking techniques and customer service skills.
- Utilized POS system for accurate recording of sales transactions and cash handling.
- Performed opening, closing duties such as setting up, breaking down workstations, counting money in register drawers.
- Organized backroom storage areas by labeling shelves and containers appropriately.
- Responded promptly to customer inquiries about product availability or price changes.
- Followed all safety procedures while lifting boxes of beverages for stocking purposes.
- Restocked beverages during peak hours of operation to avoid running out of popular items.
- In charge of setups of meeting rooms, making sure every setup is as per the clients requirements.
- Currently crosstraining with the Front Desk team, for better growth.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Kept accurate records of guest transactions.
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Processed payments accurately and efficiently.
Food & Beverage Intern
Jio World Convention Centre
Mumbai, Maharashtra, India
08.2022 - 12.2022
- Answered questions regarding menu items and assisted guests in making selections.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Replenished beverages throughout meal service as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Changed table settings between courses as necessary.
- Replenished buffet lines with fresh foods as needed.
- Ensured that all dishes were served at the correct temperature.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Served beverages and appetizers to guests in an efficient manner.
- Responded promptly and courteously to guest inquiries and complaints.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided refills on drinks as requested by customers.
- Set up stations for serving meals according to established guidelines.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Education
BBA - Hospitality Operations & Management
Narsee Monjee Institute of Management Studies
Navi Mumbai, Maharashtra, India08-2023
Some College (No Degree) - Commerce
SIES College Nerul
Navi Mumbai, Maharashtra, India07-2020
Skills
- Food safety knowledge
- POS System Operation
- Cross-Functional Teamwork
- Order Accuracy
- Sanitation Standards
- Food presentation
- Staff Leadership
- Wine Knowledge
- Beverage Preparation
- Inventory Management
- Kitchen Support
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Marathi
Elementary
Konkani
Native/ Bilingual
Certification
- TIPS Certified
Accomplishments
- HEI Employee of the Month - March 2024
Timeline
Food & Beverage Associate/Front Desk Agent
HEI Hotels & Resorts
11.2023 - Current
Food & Beverage Intern
Jio World Convention Centre
08.2022 - 12.2022
BBA - Hospitality Operations & Management
Narsee Monjee Institute of Management Studies
Some College (No Degree) - Commerce
SIES College Nerul
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