Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nevilyn Karney

Peachtree City,GA

Summary

Very well organized and easy going.

Ability to get along well with customers and staff.

6 years in customer service.

Overview

6
years of professional experience

Work History

McDonough Hyundai

Parts Counter Person
05.2023 - Current

Job overview

  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Top seller in department
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Have experience in OEC, Partseye, Xtime, Reynolds, and CDK

Nalley Chevrolet

Parts Counter Person
04.2022 - 05.2023

Job overview

  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Top seller in department

Nalley Hyundai

Parts Counter Person
08.2021 - 04.2022

Job overview

  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Assisted customers in finding appropriate parts promptly.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Stocked and managed stock of parts.
  • Adhered to company guidelines for performance and compliance.
  • Ordered parts from various distributors to fulfill demands.

Banfield Animal Hospital

CSC, Veterinary Technician Assistant
10.2020 - 08.2021

Job overview

  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.

Tractor Supply Company

Cashier, Floor Associate, Team Lead
07.2018 - 10.2020

Job overview

  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Coached team members in techniques necessary to complete job tasks.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Shane's Rib Shack

FOH Team Member
11.2017 - 07.2018

Job overview

  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Adjusted food preparation methods in accordance with customer requests.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

Home School

GED

University Overview

Skills

  • Complex Transactions
  • Parts Ordering and Management
  • Maintenance Schedules
  • Technical Documentation
  • Efficient Service
  • Stock Number and Pricing Data
  • Forklift Operation
  • Client Relationships
  • Vehicle Operations Knowledge
  • Visual Merchandising
  • Parts Identifications
  • Account Updating
  • Vendor Relations
  • Customer Needs Assessments
  • Rewards Programs
  • Cycle Counting
  • Loss Prevention Goals Monitoring
  • Customer Experience
  • Warranty Processing
  • Mobile Devices
  • Pulling Parts
  • Counter Restocking
  • Department Cleaning
  • Visual Displays
  • Coordinating Paperwork
  • Invoice Processing
  • Problem-Solving Skills
  • Bank Deposits
  • Ordering Parts
  • Team Collaboration
  • Company Guidelines
  • Supply Orders
  • Delivery Order Fulfillment
  • Parts Recommendation
  • Lab Operations
  • Lab Animal Restraint
  • Oral and Topical Medication Administration
  • Subcutaneous Injections
  • Ear Sample Collection
  • Preventive Care
  • Patient Charting
  • Xtime
  • CDK
  • OEC
  • Global Connect
  • SI
  • Ordering parts
  • Reynolds
  • PartsEye

Timeline

Parts Counter Person
McDonough Hyundai
05.2023 - Current
Parts Counter Person
Nalley Chevrolet
04.2022 - 05.2023
Parts Counter Person
Nalley Hyundai
08.2021 - 04.2022
CSC, Veterinary Technician Assistant
Banfield Animal Hospital
10.2020 - 08.2021
Cashier, Floor Associate, Team Lead
Tractor Supply Company
07.2018 - 10.2020
FOH Team Member
Shane's Rib Shack
11.2017 - 07.2018
Home School
GED

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Nevilyn Karney