Very well organized and easy going.
Ability to get along well with customers and staff.
6 years in customer service.
Hi, I’m
Nevilyn Karney
Peachtree City,GA
Summary
Overview
6
years of professional experience
Work History
McDonough Hyundai McDonough, GA
Parts Counter Person
05.2023 - Current
Job overview
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Top seller in department
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Have experience in OEC, Partseye, Xtime, Reynolds, and CDK
Nalley Chevrolet
Parts Counter Person
04.2022 - 05.2023
Job overview
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Top seller in department
Nalley Hyundai
Parts Counter Person
08.2021 - 04.2022
Job overview
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Assisted customers in finding appropriate parts promptly.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Adhered to company guidelines for performance and compliance.
- Ordered parts from various distributors to fulfill demands.
Banfield Animal Hospital
CSC, Veterinary Technician Assistant
10.2020 - 08.2021
Job overview
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Tractor Supply Company
Cashier, Floor Associate, Team Lead
07.2018 - 10.2020
Job overview
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Informed customers of current store promotions to encourage additional sales purchases.
- Coached team members in techniques necessary to complete job tasks.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Shane's Rib Shack
FOH Team Member
11.2017 - 07.2018
Job overview
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Greeted customers and answered inquiries regarding menu items and specials.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Home School
GED
University Overview
Skills
- Complex Transactions
- Parts Ordering and Management
- Maintenance Schedules
- Technical Documentation
- Efficient Service
- Stock Number and Pricing Data
- Forklift Operation
- Client Relationships
- Vehicle Operations Knowledge
- Visual Merchandising
- Parts Identifications
- Account Updating
- Vendor Relations
- Customer Needs Assessments
- Rewards Programs
- Cycle Counting
- Loss Prevention Goals Monitoring
- Customer Experience
- Warranty Processing
- Mobile Devices
- Pulling Parts
- Counter Restocking
- Department Cleaning
- Visual Displays
- Coordinating Paperwork
- Invoice Processing
- Problem-Solving Skills
- Bank Deposits
- Ordering Parts
- Team Collaboration
- Company Guidelines
- Supply Orders
- Delivery Order Fulfillment
- Parts Recommendation
- Lab Operations
- Lab Animal Restraint
- Oral and Topical Medication Administration
- Subcutaneous Injections
- Ear Sample Collection
- Preventive Care
- Patient Charting
- Xtime
- CDK
- OEC
- Global Connect
- SI
- Ordering parts
- Reynolds
- PartsEye
Timeline
Parts Counter Person
McDonough Hyundai
05.2023 - Current
Parts Counter Person
Nalley Chevrolet
04.2022 - 05.2023
Parts Counter Person
Nalley Hyundai
08.2021 - 04.2022
CSC, Veterinary Technician Assistant
Banfield Animal Hospital
10.2020 - 08.2021
Cashier, Floor Associate, Team Lead
Tractor Supply Company
07.2018 - 10.2020
FOH Team Member
Shane's Rib Shack
11.2017 - 07.2018
Home School
GED