Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Nevious Love

Jacksonville,FL

Summary

Goal oriented and Food & Beverage Professional with an exceptional focus on guest experiences, a driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Director of Food and Beverage

121 Financial Ballpark
05.2018 - Current

•Assistant to the Food & Beverage Director, in developing and implementing goals and daily responsibility for the operation. •Assist in overseeing, 8 concession stands and free standing portables, premium suites areas, and warehouse. •Ordering products and managing inventory, while creating and planning menus, giving directed instructions for all events, and creating a positive guest experiences. •Hiring, coaching, motivating and retaining staff through the year. •Scheduling and payroll •Consistently maintaining high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure safety and quality code. •Host intimate small events for City Council members and suites holders like, Haskell, and others, inclusive to a sold-out venue. Created elegant menus for different clientele.

  • Follow all health board department standard and more.
  • Purchased food and cultivated strong vendor relationships

Retail Manager

Sodexo Food Service
02.2017 - 05.2018
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory of $5000 and reviewed cash handling over $20,000 per month and operations reports.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Trained and developed new employees for ease of transition into team.

Assistant Unit Director

Bojangles' Famous Chicken 'n Biscuits
03.2016 - 02.2017
  • Identified patterns and trends that resulted in consumer retention.
  • Interacted with team members, built guest relationships and offer excellent service.
  • Presented exemplary image of company and value to customers.
  • Coached employees in organizational policies and procedures. Maintained consistent 99% score on health inspections.

Education

Bachelor of Science - Food Services Management

Johnson & Wales University - Charlotte
Charleston, SC

Associate of Science - Culinary Arts

Johnson & Wales University - Charlotte
Charleston, SC

Skills

  • Dependable and Responsible
  • Attention to Detail
  • Proficiency of MS Office
  • Critical Thinking
  • Works well under pressure
  • Adaptable and Flexible
  • Built Customer Loyalty through exceptional customer service
  • Invoice Preparation and Processing
  • Control budgeting and P&L statements
  • Inventory Control/ Cost Control
  • Problem Resolution
  • Fast-pace environment
  • Integrate new technology
  • Kitchen equipment operation and maintenance

Certification

•Servesafe Certification Exp: 4/26. •SafeStaff- DBPR Contracted Food Safety provider Exp: 3/24 •Positive work force. Issue on 3/23

Timeline

Assistant Director of Food and Beverage

121 Financial Ballpark
05.2018 - Current

Retail Manager

Sodexo Food Service
02.2017 - 05.2018

Assistant Unit Director

Bojangles' Famous Chicken 'n Biscuits
03.2016 - 02.2017

Bachelor of Science - Food Services Management

Johnson & Wales University - Charlotte

Associate of Science - Culinary Arts

Johnson & Wales University - Charlotte
Nevious Love