Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Interests
Accomplishments
Timeline
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Markeesha Nickerson

Birmingham,AL

Summary

Professional and highly organized individual, with management background and Human Resource skills, offering years of problem solving, use of Microsoft Word, Excel, both written and verbal communication skills, ability to adapt to demands and changing situations, and producing positive outcomes.

Overview

5
5
years of professional experience

Work History

Adult Sitter

Self Employed Services
08.2022 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Planned fun outings and educational activities to keep adult entertained.
  • Organized and cleaned home after activities.
  • Maintained entire family's schedule and organized events.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Kept accurate records of insulin intake needs, blood pressure monitoring and blood sugar levels up to 3 times daily.

Patient Care Coordinator I

UAB SCHOOL OF DENTISTRY
04.2022 - 08.2022
  • Responsible for coordinating clinical and patient services and performing administrative duties to support physician staff.
  • Performed patient scheduling.
  • Managed approximately 30 incoming calls and emails.
  • Coordinated in-patient, pre-certification and admitting.
  • Served as advocate for patient.
  • Answered patient inquiries verbally and in writing.
  • Resolved patient problems.
  • Followed up with patients regarding post-treatment and post-operative status.

Quality Assurance Specialist

Toyota Engineering Mfg Of Alabama
03.2021 - 09.2021
  • Performed visual inspections on more than 300 engine block daily.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used gauges to determine correct measurements of bores and bolt holes.
  • Reported findings and shared in team meetings.
  • Monitored robots and corrected machine faults.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Inspected finished products to verify quality and disposed items that did not meet safety requirements.
  • Summarized and logged audit findings for reporting purposes.

AS Store Manager & Asset Protection Manager

Walmart
06.2018 - 02.2021
  • Managed daily operations to ensure smooth functioning of store, while maintaining clean safe environments for customers and employees.
  • Managed more than 40 associates and managers.
  • Recruited, hired, and trained, new employees.
  • Mentored new hires during onboarding process, to ensure success.
  • Optimized labor scheduling according to store needs while adhering to budget constraints and maximized productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Worked with law enforcement on open cases of customer and employee theft.
  • Oversaw loss prevention using CCTV to minimize shrinkage and implemented other effective security measures to protect company's assets.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Performed daily audits for cash discrepancies and inventory shrinkage.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels and service requirements.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Associate of Science - AAS Administrative Office /Medical Support

Jefferson State College
Birmingham
08.2017

Skills

  • MULTITASKING ABILITIES
  • PROBLEM RESOLUTION
  • STRATEGIC THINKING
  • ACTIVE LISTENING
  • ORGANIZATIONAL SKILLS
  • REMOTE OFFICE AVAILABILITY

Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Physical Fitness

Gardening

Traveling

Healthy Living

Relationship Building

Creative Writing

Accomplishments

  • Supervised team of 40 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Documented and resolved quality issues which led to minimizing waste and bonuses for team.

Timeline

Adult Sitter

Self Employed Services
08.2022 - Current

Patient Care Coordinator I

UAB SCHOOL OF DENTISTRY
04.2022 - 08.2022

Quality Assurance Specialist

Toyota Engineering Mfg Of Alabama
03.2021 - 09.2021

AS Store Manager & Asset Protection Manager

Walmart
06.2018 - 02.2021

Associate of Science - AAS Administrative Office /Medical Support

Jefferson State College

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Markeesha Nickerson