Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Gossman

Louisville,KY

Summary

Versatile and results-oriented, I enhanced customer satisfaction and streamlined operations at Auntie Anne's Pretzels through expert team supervision and effective problem-solving. Demonstrating a strong work ethic and integrity, I excel in quality control and customer service, significantly improving workplace efficiency and safety.

Overview

6
6
years of professional experience

Work History

Production Technician

Ikeyless
12.2022 - 05.2023
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Executed continuous improvement initiatives to streamline production processes.
  • Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.

Housekeeper

Brookside Property Services
01.2021 - 12.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Shift Leader

Auntie Anne's Pretzels
12.2019 - 10.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Customer Service Cashier

Walmart
09.2017 - 07.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

Pleasure Ridge Park High School
Louisville, KY
05.2017

Skills

  • Testing and troubleshooting
  • Quality Control
  • Material Handling Equipment
  • Clean Room Procedures
  • Materials Handling
  • Taking inventory
  • Team Supervision
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Organizational abilities
  • Cash Management
  • Cash register systems
  • Conflict Resolution
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • Cash Drawer Balancing
  • POS system operations
  • POS Systems
  • Staff Training
  • Refund handling
  • ID Verification
  • Inventory Control
  • Order Packaging
  • Sales expertise
  • Retail Merchandising
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Problem-Solving
  • Reliable and Responsible
  • Retail Operations
  • Policies and Procedures
  • Return and Exchange Processing
  • Multitasking
  • Cleaning and sanitation
  • Safe Food Handling
  • Food Preparation
  • Sanitation Standards Compliance

Timeline

Production Technician

Ikeyless
12.2022 - 05.2023

Housekeeper

Brookside Property Services
01.2021 - 12.2022

Shift Leader

Auntie Anne's Pretzels
12.2019 - 10.2020

Customer Service Cashier

Walmart
09.2017 - 07.2019

Pleasure Ridge Park High School

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Katie Gossman