Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devian Robinson

Boynton Beach

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Line Cook

Rocco's Tacos
04.2021 - Current
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Remote Customer Service Rep. II

Xfinity Comcast
02.2018 - 03.2021
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Data Entry Specialist

Bluegreen Corporation
06.2013 - 01.2018
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Compiled data and reviewed information for accuracy prior to input.
  • Identified data entry errors and reported to necessary departments.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Sent completed entries for evaluation and final approval.

Quality Assurance Analyst

CVS Specialty Pharmacy
02.2008 - 03.2013
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Organized and maintained work environment to allow for maximum productivity.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Examined events in application log management and monitoring tool to identify root causes for failures.

Education

Associates - Business Administration And Management

Florida Atlantic University
Boca Raton, FL

Skills

  • Food Preparation
  • Time Management
  • Cutting Techniques
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Microsoft Excel
  • Order Fulfillment
  • Fleet Dispatching
  • Customer Relations
  • Microsoft Word
  • Delivery Scheduling
  • Customer Service
  • Standard Operating Procedure Development
  • Database Management
  • Data Acquisition
  • Data Transcription
  • Word Processing
  • Efficient Data Entry
  • Typing Manuscripts
  • Data Processing
  • Error Identification
  • Entry Recording
  • Microsoft Office
  • Active Listening
  • Order and Refund Processing

Certification

  • ServSafe
  • MCAS - Microsoft Certified Application Specialist
  • ACE - Adobe Certified Expert, Photoshop
  • CQT - Certified Quality Technician

Timeline

Line Cook

Rocco's Tacos
04.2021 - Current

Remote Customer Service Rep. II

Xfinity Comcast
02.2018 - 03.2021

Data Entry Specialist

Bluegreen Corporation
06.2013 - 01.2018

Quality Assurance Analyst

CVS Specialty Pharmacy
02.2008 - 03.2013

Associates - Business Administration And Management

Florida Atlantic University
Devian Robinson