Summary
Overview
Work History
Education
Skills
Timeline
Generic

Newdearia Hauge

Macclenny,FL

Summary

Dynamic professional with a proven track record at Concentra Urgent Care, skilled in patient confidentiality and service coordination. Utilized analytical thinking and effective communication to enhance patient experience and streamline operations. Highly experienced Patient Service Specialist with expertise in healthcare administration, patient relations, and appointment scheduling. Proficient in electronic health record systems and adept at multitasking. Demonstrated commitment to improving patient satisfaction and optimizing office workflow.

Overview

15
15
years of professional experience

Work History

Patient Service Specialist

Concentra Urgent Care
Jacksonville, FL
03.2022 - 07.2024
  • Greeted patients upon arrival and verified patient information.
  • Provided assistance with completing paperwork, such as insurance forms and medical history.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Ensured all required documentation was completed accurately before submitting claims.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.

Certified Pharmacy Technician

Walmart Pharmacy
Macclenny, FL
10.2017 - 03.2021
  • Adhered to company policy regarding good faith dispensing during prescription dispensing activities
  • Resolved customer issues and answered questions to deliver positive customer experience
  • Reported prescription errors to pharmacists on duty in line with company policies and procedures
  • Utilized pharmacy systems to enter patient and drug information
  • Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals
  • Engaged customers to understand desires and offer skilled assistance with needs
  • Collected insurance and other information to distribute prescriptions
  • Processed medical insurance claim forms and electronic transmissions to obtain payments for orders
  • Assisted customers and patients by offering information on goods and services
  • Completed retail pharmacy sales on assigned cash register
  • Made telephone calls to physicians, customers, and insurance providers

Office Assistant

Adam's Towing
Jacksonville, FL
11.2016 - 10.2017
  • Answered calls on multi-line telephone system to direct callers, provide information, and make appointments
  • Kept office documents well-organized and quickly retrieved files for team members
  • Reported driver performance issues or concerns to management for resolution
  • Helped drivers navigate construction areas and congested traffic to reduce delays
  • Monitored schedules and resources to prioritize and dispatch work orders
  • Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information
  • Prepared daily work and run schedules
  • Conferred with the customer and team supervisors to address and resolve service needs

Sales Manager

Dixie Outfitters Clothing
Macclenny, FL
09.2009 - 11.2016
  • Established ambitious quotas and helped each team member implement personalized plan to achieve targets
  • Promoted team-oriented culture with common sales, service, and productivity goals
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Revamped systems, processes, and training programs to reverse underperforming store metrics
  • Flexed store business strategies and personal selling techniques to contribute to financial results
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Formed partnerships with community businesses to raise brand awareness and increase referrals
  • Worked on sales floor and interacted with customers and employees to maximize and expand potential
  • Initiated flexible advertising strategies to capitalize on market demands, consumer behavior trends, and current events
  • Set forward-thinking policies to meet business needs and boost team success
  • Optimized business performance with consistent data tracking and analysis of ongoing operations
  • Coordinated and supervised activities of team members to consistently meet customers' needs

Education

High School Diploma -

Baker County Senior High School
Glen St. Mary, Fl
05.2010

Skills

  • Verbal communication
  • Coordination
  • Motivation
  • Task prioritization
  • Analytical thinking
  • Serve customers
  • Secure drug inventory
  • Monitor pharmacy security
  • FDA and HIPAA compliance
  • Pharmacy operations
  • Insurance billing
  • Insurance verification
  • Drug inventory control
  • Proper labeling
  • Patient confidentiality
  • Registration management
  • Service Coordination

Timeline

Patient Service Specialist

Concentra Urgent Care
03.2022 - 07.2024

Certified Pharmacy Technician

Walmart Pharmacy
10.2017 - 03.2021

Office Assistant

Adam's Towing
11.2016 - 10.2017

Sales Manager

Dixie Outfitters Clothing
09.2009 - 11.2016

High School Diploma -

Baker County Senior High School

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Newdearia Hauge