Newly Paul

• Account Manager III . Paylocity

Lake Mary, FL | September 2024 – Present

HRIS Support Specialist .Client Success Specialist

• Manage a high‑volume portfolio of 70–100 mid‑sized companies, delivering strategic HRIS support across payroll, time and labor, onboarding, recruiting, and performance management.
• Ranked Top 5 company‑wide for adherence with consistently green performance metrics in quality, productivity, and client satisfaction.
• Lead recurring client meetings to strengthen relationships, identify risks, and proactively resolve HR or system‑related issues.
• Serve as a trusted HR technology advisor, optimizing HR workflows and improving employee experience.
• Provide expert guidance across core HRIS modules, including onboarding, recruiting, performance, payroll, and timekeeping.
• Train clients on accurate payroll processing (time card imports, Excel imports, API integrations) and assist with configuring payroll policies and time‑off structures.
• Support time and labor management, troubleshoot system errors, and streamline workflows between time tracking and payroll to reduce compliance risks.
• Account Manager II — Paylocity

Lake Mary, FL | May 2023 – September 2024

HRIS Support Specialist .Client Success Specialist

• Managed a portfolio of over 50 small to mid-sized businesses, delivering HRIS support for payroll, tax, and timekeeping functions.
• Resolved high volume of daily client inquiries via phone and email, achieving timely issue resolution and maintaining exceptional service standards.
• Facilitated year‑end processing by reviewing and correcting W‑2s/W‑2Cs and 1095s/1095‑Cs to ensure compliance and accuracy.
• Provided hands‑on support for timekeeping processes, including approving time cards, correcting missing punches, and ensuring accuracy within the Time & Labor module.

• Greeted patients warmly, creating a welcoming environment at Ideal Dental.
• Coordinated appointment scheduling to enhance front desk workflow and patient experience.
• Assisted patients with insurance verification and billing inquiries promptly.
• Maintained patient records accurately within the dental management software system.
• Trained new reception staff on procedures and customer service best practices, fostering a knowledgeable team.
• Instructed patients on oral hygiene practices and post-treatment care to promote better health outcomes.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
• Took digital X-rays of teeth using radiographic equipment.