Newsha Gholinezhad

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
• Laid out potential payment plans for patients.
• Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
• Reviewed X-rays to help patients determine best treatments.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Collaborated with store manager to maintain daily operations.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Prepared patient x-rays and images for dentist review.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Prepared treatment areas for patient care, ensuring sterile and organized environment.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Supported dental procedures, ensuring efficient operation and patient satisfaction.

I worked at three different dental offices as Health Care Coordinator. My main job was to answer to phones, speak with patients, provide patients different ways of plans to start a treatment based on their insurance and cost of treatment.

• Preparing financial documents such as invoices, bills, and accounts payable and receivable
• Completing financial reports on a regular basis and providing information to the finance team
• Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements.

• Answer telephones and give information to callers, take massages, or transfer calls to appropriate individuals
• Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts and balanced.