Joshua Heap

Work regularly with productive team to resolve issues quickly to maintain productivity goals. Manage continuous improvement initiatives to drive gains in quality, flow, output, and performance. Review work for quality and compliance with company standards and design specifications while revitalizing operational structures and procedures to successfully control turnover and waste, enhancing output and boosting overall quality and performance. Standardize production procedures, job roles and quality assurance guidelines to streamline the overall manufacturing process for team members. Direct manufacturing process and procedures to achieve goal of first-time quality. Create streamlined production schedules and collaborate with production employees to communicate objectives and goals. Address personnel issues and scheduling conflicts promptly. Apply lean practices to balance workflow and eliminate unnecessary steps. Develop and implement cost controls and other expense reduction measures.

Lead, mentor, and guide technicians to building a quality product in a timely manner while preparing job plans, delegating crew assignments and observing team members on the aircraft to meet performance objectives. Detect, inspect and troubleshoot problems with all Apache Helicopter aircraft systems and strengthening/streamlining the on-time delivery of foreign and U.S. Aircraft. Collaborate with engineering personnel to integrate test results and diagnostic findings while adhering to Boeing and United States Army standards when building, assembling and installing components.

• Highly proficient team lead and technician
• Responsible for training and leading a stellar team of workers and coordinating daily work activities
• Work directly with QA personnel to identify and correct non-conformances.
• Responsible for training multiple teams of assemblers, and providing adequate knowledge about Boeing processes and standards.
• Maintain my own performance goals by building and testing multiple aircraft systems and subsystems, while coaching my team members in techniques necessary to complete job tasks.

Successfully Managed the chemical supply business for 150 customers and ensured that each customer was equipped with the tools required to operate and maintain a fruitful and safe environment for customers/employees. Mentored and trained employees and educated them on chemical usage, PPE, and safety during customer visits. Consistently exceeded monthly quotas and excelled at timelines placed before me, and victoriously developed a highly profitable pipeline based on multiple sales penetration techniques.

Employed as a contractor on the AH64E Apache Guardian Helicopter Production Line at the Boeing Plant in Mesa, AZ. Applied 4 years of prior military/civilian aviation experience, on all aircraft systems/subsystems, to assemble the Integrated Pressurized Air System, Fire Suppression System, Fuel System, and Brake System with quality and precision. Permaswage Certified. MSE1 Inspection stamp certified.

Communicated efficiently with staff and superiors to learn a new set of skills to effectively, and promptly repair T53 engines, Huey Helicopters, and bell composite/airframe fabrication, for both civilian and military customers alike. Troubleshot, diagnosed, and repaired engine and helicopter components. Worked effectively with everyone. Worked directly with Highly Educated and Motivated Teachers to ensure that I became familiar with Aviation Practices, Flight Safety, and Current Military and Federal Aviation Administration Guidelines. Honorably learned a new trade in the commercial side of aviation before the company went out of business.

Managed 6 restaurant locations and drove improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful food industry background. Leveraged decisive leadership approaches to continuously boost key metrics and boost employee morale. Achieved district manager of the year in November 2013.

Work regularly with productive team to resolve issues quickly to maintain productivity goals. Manage continuous improvement initiatives to drive gains in quality, flow, output, and performance. Review work for quality and compliance with company standards and design specifications while revitalizing operational structures and procedures to successfully control turnover and waste, enhancing output and boosting overall quality and performance. Standardize production procedures, job roles and quality assurance guidelines to streamline the overall manufacturing process for team members. Direct manufacturing process and procedures to achieve goal of first-time quality. Create streamlined production schedules and collaborate with production employees to communicate objectives and goals. Address personnel issues and scheduling conflicts promptly. Apply lean practices to balance workflow and eliminate unnecessary steps. Develop and implement cost controls and other expense reduction measures.