Summary

Overview

Work History

Education

Skills

Websites

Technical Skills And Certifications

Work Preference

Timeline

Open To Work

Tiffany Lawson

Summary

Dynamic Agile Project Manager with a diverse background in stakeholder communication and process improvement, driving successful project outcomes across technology and manufacturing sectors. Proven ability to manage logistics and enhance team performance through effective Agile methodologies. Aiming to apply this expertise in Healthcare IT, Saas, and AI environments for timely and secure technology solutions.

Overview

years of professional experience

Work History

SCRUM MASTER / PROJECT MANAGER

MFUSED LLC

03.2025 - 07.2025

Agile Transformation: Championed adoption of Agile methodologies, managing proper dependency identification, coaching product team on change management and iterative delivery to meet market deadlines.
Stakeholder Communication: Managed communication with international vendors and internal executives, utilizing KPI tracking and change management to ensure 100% on-time delivery despite complex logistics and time zone challenges.
Impediment Removal: Facilitated daily stand-ups and sprint planning sessions, identifying and resolving roadblocks related to overseas vendor logistics and internal resource constraints.
Process Improvement: Developed and implemented Standard Operating Procedures (SOPs) for product testing and development, ensuring traceability and adherence to project scope (SOW).

LEAD PROJECT COORDINATOR

INTEGRITY TECH SOLUTIONS

06.2022 - 02.2024

Scaled Agile Execution: Monitored progress across 50+ technical projects using Kanban methodologies, ensuring teams remained focused on priority tasks and delivery throughput (closing 7+ projects weekly).
Risk Management: Conducted weekly risk assessments and maintained issue logs, escalating impediments to senior leadership with solutions to mitigate scope creep and budget overruns.
Ceremony Facilitation: Orchestrated sprint reviews, retrospectives, and stakeholder workshops, fostering collaboration that enabled teams to self-organize and enhance velocity.
Transparency & Reporting: Developed and executed communication plans, translating complex technical milestones into clear status updates for internal and external stakeholders.

CUSTOMER ACCOUNT MANAGER

COMMERCIAL PACKAGING

06.2017 - 04.2021

International Vendor & Logistics Coordination: Managed the end-to-end lifecycle of high-value orders ($100K+) with international vendors, mirroring the vendor management and logistics coordination required in healthcare IT hardware/software deployment.
Data-Driven Reporting: Provided daily inventory and delivery status reports, utilizing data analysis to anticipate delivery delays and communicate mitigation plans to stakeholders-a key skill for maintaining SLAs in contract roles.
Managed customer accounts to ensure satisfaction and retention.
Collaborated with sales teams to address client needs and concerns.
Implemented processes to streamline account management practices.

ACCOUNT DEVELOPMENT REPRESENTATIVE

GAGGLE.NET

07.2011 - 05.2015

Technical Implementation: Facilitated the onboarding and configuration of SaaS platforms for K-12 districts, ensuring smooth adoption for over 500+ end-users (teachers/students).
Stakeholder Engagement: Acted as the liaison/trainer between IT Directors and end-users to ensure the technical solution met the security and usability needs of the district.
Engaged with clients to identify needs and develop tailored solutions.
Managed client accounts, ensuring accurate records and timely communication.
Collaborated with cross-functional teams to enhance product offerings and services.

MANUFACTURING ENGINEER SPECIALIST

CATERPILLAR INC.

03.2003 - 07.2009

Defined product structures and enhancements for global orders, implementing operational standards that reduced errors and enhanced build efficiency, demonstrating process improvement expertise and leadership.
Developed manufacturing processes to enhance product quality and efficiency.
Designed and implemented tooling solutions for various production lines.
Collaborated with cross-functional teams to address engineering challenges.