Summary
Overview
Work History
Education
Skills
Timeline
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Neya Alford

Customer Service
Jonesboro,GA

Summary

Very dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Server

Savoy Bistro
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Dave & Busters

Server
08.2019 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Waitress

Fin And Feathers
12.2021 - 01.2023
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Prepared drinks and special treats, and packaged all food items appropriately.
  • Sought out ways to go above and beyond job requirements.

Education

High School Diploma -

Luella High School
Locust Grove, GA
05.2016

Some College (No Degree) -

Southern Crescent Technical College
Griffin, GA

Skills

  • Quality Control
  • Table Setting Arrangements
  • Suggestive Selling
  • Sales Expertise
  • Food Sales and Promotion
  • Cash Handling

Timeline

Waitress

Fin And Feathers
12.2021 - 01.2023

Server

Savoy Bistro
05.2021 - Current

Dave & Busters

Server
08.2019 - 09.2021

High School Diploma -

Luella High School

Some College (No Degree) -

Southern Crescent Technical College

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Neya AlfordCustomer Service