Neyah Ford
Sacramento,CA
Summary
Motivated with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Behavioral Aide
Point Quest Education
Sacramento, CA
04.2023 - Current
- Developed and implemented behavior intervention plans for clients.
- Utilized positive reinforcement techniques to encourage appropriate behaviors.
- Monitored client progress and documented changes in behavior.
- Assisted clients in developing social skills, coping strategies, and problem-solving skills.
- Supported families of clients by offering guidance on managing challenging behaviors.
- Organized recreational activities to improve socialization among clients.
Patient Service Representative
Advanced Pain Diagnostics and Solutions
Roseville, CA
10.2022 - 04.2023
- Documented patient counters in hospital system and initiated follow-up actions.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Medical Support Assistant
Department of Veterans Affairs
McClellan Park, CA
10.2021 - 10.2022
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
Patient Care Coordinator
Versant Health
Rancho Cordova, CA
11.2020 - 05.2021
- Processed patient intake information and updated medical records prior to treatment.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
Patient Service Representative
Tri West Health Care Alliance
Rancho Cordova, CA
06.2019 - 05.2020
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Answered patient questions and fielded complaints to resolve issues.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Cashier
Footlocker, Foot Action, And Kids Footlocker
Sacramento, CA
02.2016 - 06.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
Customer Service Representative
The Home Depot Inc
Sacramento, CA
06.2018 - 12.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
Behavioral Health Technician
Learning ARTS
Citrus Heights, CA
06.2017 - 05.2018
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Developed basic strategies to promote patient safety, wellness and independence.
Education
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.2015
Skills
- Customer Service
- Recording Histories
- Patient Interviewing Skills
- Medical Insurance
- Scheduling Appointments
- Insurance Verification
- System Updates
- HIPAA Compliance
- Payment Collection
- Medicaid
- Sterilization Procedures
- Patient Intake
- Medical Billing
- Typing 50 WPM
- Medilingcal Filing
Accomplishments
- 4 yrs Cheer Squad Captain
- 2 Yrs Leadership
- 2 Yrs yearbook
- 1 Yr Videoproduction
Timeline
Behavioral Aide
Point Quest Education
04.2023 - Current
Patient Service Representative
Advanced Pain Diagnostics and Solutions
10.2022 - 04.2023
Medical Support Assistant
Department of Veterans Affairs
10.2021 - 10.2022
Patient Care Coordinator
Versant Health
11.2020 - 05.2021
Patient Service Representative
Tri West Health Care Alliance
06.2019 - 05.2020
Customer Service Representative
The Home Depot Inc
06.2018 - 12.2018
Behavioral Health Technician
Learning ARTS
06.2017 - 05.2018
Cashier
Footlocker, Foot Action, And Kids Footlocker
02.2016 - 06.2019
High School Diploma -
Pittsburg Senior High School
Similar Profiles
Debra RoyDebra Roy
ILS Instructor at Point Quest EducationILS Instructor at Point Quest Education
Kendall GlantzKendall Glantz
Speech and Language Pathologist at Point Quest Education, Inc.Speech and Language Pathologist at Point Quest Education, Inc.
Eileen AndressEileen Andress
Sr. Talent Acquisition Manager at Point Quest Inc.Sr. Talent Acquisition Manager at Point Quest Inc.