Neyah Ford
Sacramento,CA
Summary
Motivated with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Behavioral Aide
Point Quest Education
Sacramento , CA
2023.04 - Current
- Developed and implemented behavior intervention plans for clients.
- Utilized positive reinforcement techniques to encourage appropriate behaviors.
- Monitored client progress and documented changes in behavior.
- Assisted clients in developing social skills, coping strategies, and problem-solving skills.
- Supported families of clients by offering guidance on managing challenging behaviors.
- Organized recreational activities to improve socialization among clients.
Patient Service Representative
Advanced Pain Diagnostics and Solutions
Roseville , CA
2022.10 - 2023.04
- Documented patient counters in hospital system and initiated follow-up actions.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Medical Support Assistant
Department of Veterans Affairs
McClellan Park , CA
2021.10 - 2022.10
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
Patient Care Coordinator
Versant Health
Rancho Cordova , CA
2020.11 - 2021.05
- Processed patient intake information and updated medical records prior to treatment.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
Patient Service Representative
Tri West Health Care Alliance
Rancho Cordova , CA
2019.06 - 2020.05
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Answered patient questions and fielded complaints to resolve issues.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Cashier
Footlocker, Foot Action, And Kids Footlocker
Sacramento , CA
2016.02 - 2019.06
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
Customer Service Representative
The Home Depot Inc
Sacramento , CA
2018.06 - 2018.12
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
Behavioral Health Technician
Learning ARTS
Citrus Heights , CA
2017.06 - 2018.05
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Developed basic strategies to promote patient safety, wellness and independence.
Education
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.2015
Skills
- Customer Service
- Recording Histories
- Patient Interviewing Skills
- Medical Insurance
- Scheduling Appointments
- Insurance Verification
- System Updates
- HIPAA Compliance
- Payment Collection
- Medicaid
- Sterilization Procedures
- Patient Intake
- Medical Billing
- Typing 50 WPM
- Medilingcal Filing
Accomplishments
- 4 yrs Cheer Squad Captain
- 2 Yrs Leadership
- 2 Yrs yearbook
- 1 Yr Videoproduction
Timeline
Behavioral Aide
Point Quest Education
2023.04 - Current
Patient Service Representative
Advanced Pain Diagnostics and Solutions
2022.10 - 2023.04
Medical Support Assistant
Department of Veterans Affairs
2021.10 - 2022.10
Patient Care Coordinator
Versant Health
2020.11 - 2021.05
Patient Service Representative
Tri West Health Care Alliance
2019.06 - 2020.05
Customer Service Representative
The Home Depot Inc
2018.06 - 2018.12
Behavioral Health Technician
Learning ARTS
2017.06 - 2018.05
Cashier
Footlocker, Foot Action, And Kids Footlocker
2016.02 - 2019.06
High School Diploma -
Pittsburg Senior High School
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