Summary
Overview
Work History
Education
Skills
Brandingstatement
Timeline
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Neyasha Douglas

Davenport,FL

Summary

Reliable and dependable professional with a passion for learning. Able to adapt to new environments, with experience leading a team. Skilled multitasking with expertise in customer service in both an office and retail setting. A people person, thriving on customer engagement, to help them solve problems.

Overview

8
8
years of professional experience

Work History

Senior Project Planner/Coordinator

Source Support Services
Lawrenceville, USA
06.2021 - 04.2024
  • Established regular communication and fostered collaboration with various department heads to help identify need and develop requirements to effectively address partner's requirements and service agreements
  • Cultivated relationships with partners and technicians to effectively identify and eliminate obstacles that may impede the project's ability to achieve deadlines within budget
  • Managed and tracked project status ensuring timely completion of milestones by actively identifying and addressing any obstacles that may impede the completion of the project
  • Tracked project milestones and delivered regular updates on the status of deliverable to both internal and external stakeholders
  • Aided in creating the customer/partner case process to effectively deliver the customers' needs
  • Aided field technicians with technical support to successfully troubleshoot and repair cable services
  • Analyzed rotated logs and monitored live events to isolate critical issues and troubleshoot
  • Handled daily POS transactions, administrative financial instruments, projecting and tracking costs and schedules
  • Led the largest customer onboarding in the last 10 years, creating opportunities to expand scope into international territories
  • Helped onboard technicians to become level 2 trained

CVS Corporate CVS Health
Orlando, USA
05.2019 - 08.2021
  • Documented customer complaints, debit and credit resolution and manager escalations
  • Reached out to customers and verified account information
  • Greeted customers warmly and ascertained problem or reason for calling
  • Assisted with placement of orders, refunds, or exchanges
  • Handled very high volume calls

Customer Service Representative

SPH Analytics
Duluth, USA
04.2017 - 06.2019
  • Resolved customer complaints via phone, email, mail, or social media
  • Worked only in the complaint department
  • Problem solved
  • Documented complaints in details

Shift Leader

Walgreens
Duluth, USA
12.2015 - 04.2017
  • Helped customers in an efficient way
  • Reported complaints to a member of the management team
  • Managed employees during shift and ensured sure they were doing their jobs to the best of their ability

Education

Some College (No Degree) - Nursing

Bethune - Cookman University
Daytona Beach, FL

Skills

  • Project Planning
  • Technical Support
  • Salesforce Marketing Cloud
  • Work Market
  • Microsoft Excel and Outlook
  • Staff Training
  • Project Leadership
  • Customer Service
  • Customer Support
  • Project Scheduling
  • Travel Arrangements
  • Data Entry
  • Phone Etiquette

Brandingstatement

Reliable and dependable professional with a passion for learning. Able to adapt to new environments, with experience leading a team. Skilled multitasking with expertise in customer service in both an office and retail setting. A people person thriving on customer engagement to help them solve problems.

Timeline

Senior Project Planner/Coordinator

Source Support Services
06.2021 - 04.2024

CVS Corporate CVS Health
05.2019 - 08.2021

Customer Service Representative

SPH Analytics
04.2017 - 06.2019

Shift Leader

Walgreens
12.2015 - 04.2017

Some College (No Degree) - Nursing

Bethune - Cookman University

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Neyasha Douglas