Neyda Alvarado
Holbrook
Summary
Administration-Supply chain key Manager trained in E-commerce.
who seeks for new professional and personal challenges, in a dynamic,challenging and fast-paced professional environment. Assertive and enthusiastic, with extensive knowledge Amazon And eBay with good personal skill that can adapt in any environment as well be a good, team player.
Overview
9
9
years of professional experience
Work History
Chargeback Analyst
ATRIUM-NESPRESSO
01.2023 - Current
- Enhanced and detection by implementing advanced chargeback prevention, disputes, strategies and tools.
- Successfully closed a major deal with one of the biggest account-Amazon, presenting it as a settlement. Collaboration involved coordination with the CFSC manager, senior management, and legal team.
- Reduced financial losses from chargebacks by closely monitoring transactions and identifying issues to consolidate root cause analysis.
- Streamlined the dispute resolution process through effective communication with Finance department, account payables, warehouse and CFSC internal teams.
- Conducting training CFSC and FC team, covering essential aspects of account processes, agreements, and operational procedures. This initiative aims to enhance their knowledge, offer support, and develop effective strategies to maintain team harmony and combat invalid charges. Our goal is to achieve precise resolutions in chargeback disputes.
- Conducting root cause analysis and matching analysis for client accounts to ensure optimal account health. Seeking the most effective strategies to maintain financial and operational clarity and uphold our accounts to high standards.
- Conducting presentations and delivering executive summaries and reports to senior leadership regarding financial recoupment progress and the status of open cases.
- Providing hands-on support to our warehouse team as necessary, in close collaboration with the internal Operations team.
Operations & Business Manager
Ischolars Inc
01.2022 - 12.2022
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes for locations in, NJ- Dayton, Elizabeth, and Texas
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Established positive and effective communication among staff and clients, reducing miscommunications and missed deadlines.
- Directed shipping and receiving of wide range of products daily.
- Working and guiding through our team with chargebacks and short invoices from stores such as: Marine Corps, Lidl Stores, Amazon, Meijer, Menards, Bjs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Negotiated price and service with customers, truck services and vendors to decrease expenses and increase profit.
- Drafted invoices for completed work.
Key Account Manager
All-Ways Pacific LLC
07.2020 - 11.2021
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraged strategic planning to penetrate key accounts DIVISIONS
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers - services-team members with knowledgeable, friendly support at every stage.
- Prioritized tasks and projects to meet tight deadlines.
- Coordinated with warehouse manager , leaders departments and vendors for timely delivery of the merchandize.
- Built and maintained positive relationships with diverse stakeholders.
- Monitoring purchase orders, tracking critical KPIs, vendor compliance, management software.
Warehouse Manager/ Account Manager EDI Specialist
Ruby Has
07.2016 - 07.2020
- Bay Shore, Responsible for monitoring orders for costumers. Trained costumer service on how to handle returns and refunds Created Power Point guide manuals of Deposco for our warehouse staff and clients.
- KPIs reports for employee productivity.
- Responsible to answer clients emails and calls.
- Assist clients with errors when uploading orders into our WMS system Report daily issues to developers of our WMS to better improve the system Assist our sales team to on board clients to our company and trained them.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
E-commerce Market Specialist
Rubies company
03.2015 - 06.2016
- Performed market research to analyze ability to penetrate new markets Prepared supply inventory reports using excel for new merchandise Responsible for creating power point presentation for new ideas.
- Created weekly reports every end of month by creating Pivot table and compare each months sales.
- Create new listing of new items on Amazon & eBay Trained Warehouse employees using our new RMS system Created Daily scheduled task for employees Responsible to ship orders from Amazon and eBay.
Education
High School Diploma -
Brentwood Highschool Sonderling
NYAssociates Degree - International Business Administration
St Pedro University
PeruSkills
- Ecommerce- Deposco
- Channel Advisor
- 3PL Central
- Invenist
- Quick books
- Stamps
- IRMS system
- Word
- Excel
- Shipstation
- Photo Shop
- Simparel
- Logistics and Supply Chain Software
- SPS Commerce
- Nessoft
- Edge -WMS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chargeback Analyst
ATRIUM-NESPRESSO
01.2023 - Current
Operations & Business Manager
Ischolars Inc
01.2022 - 12.2022
Key Account Manager
All-Ways Pacific LLC
07.2020 - 11.2021
Warehouse Manager/ Account Manager EDI Specialist
Ruby Has
07.2016 - 07.2020
E-commerce Market Specialist
Rubies company
03.2015 - 06.2016
High School Diploma -
Brentwood Highschool Sonderling
Associates Degree - International Business Administration
St Pedro University
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