Neyda Barrera
San Antonio
Summary
Dynamic insurance agent with proven expertise at Amtex Auto Insurance in client relationship management and effective follow-up strategies. Skilled in multi-tasking and utilizing Microsoft software to maintain accurate records. Adept at building strong client connections through cold calling and delivering exceptional service, ensuring high client satisfaction and retention.
Seasoned in the fast food industry with hands-on experience in all areas including customer service, food preparation, and cash handling. Known for maintaining high standards of cleanliness and efficiency while delivering exceptional service to customers. Strong ability to learn new tasks quickly while demonstrating initiative and problem-solving skills. Successfully boosted customer satisfaction in previous role by ensuring timely order fulfillment and maintaining a welcoming environment.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Amtex Auto Insurance
San Antonio
05.2024 - Current
- Assisted clients in selecting appropriate auto insurance coverage options.
- Evaluated client needs to recommend suitable policy plans.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Managed renewal processes and communicated updates to clients promptly.
- Resolved client inquiries regarding coverage, claims, and billing efficiently.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Shift Leader
Wing Stop
Arcola
01.2023 - 03.2024
- Provided a healthy communication with my team
- Answer incoming call orders
- Taking care of customers needs in a great customer service way
- Manage food production
- Assure a timely production for out going orders
- Trained new team members on service standards and food preparation.
- Resolved customer complaints promptly to enhance guest satisfaction.
Sales Associate
Journeys Kids
Sugar Land
11.2022 - 01.2023
- Being able to have a flexible time to work various shifts.
- Welcomed customers, quickly assessed their needs, and answered as many questions they had to ensure a delightful shopping experience.
- Providing recommendations based on customers, stated preferences, nerds, & desires.
Sales Associate
Hollister
Sugar Land
12.2021 - 07.2022
- Worked to help keep the floor neat, organized, and stock as needed.
- Take constructive criticism from management & other associate's to increase my personal output.
- Assist customers to find merchandise, confort, & happiness to ensure a great sale.
- Make sure the floor keeps stocked up with merchandise to create a sale & keep customers happy.
- Greet every walk-In customer.
- Coming together as a team & collaborating with my team to secure a great sales day, to maintain a clean & organized store, as well to keep great communication.
- Conduct price & item look up's to build a relationship with the customer & assure that sale.
Education
High School Diploma -
High Tower High School
Missouri City, TX06-2024
Skills
- Punctuality
- Multi-tasking
- Microsoft
- Teamwork
- Organization
- communication
- Flexibility
- Client relationship management
- Cold calling
- Team leadership
- Follow-up strategies
Languages
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Insurance Agent
Amtex Auto Insurance
05.2024 - Current
Shift Leader
Wing Stop
01.2023 - 03.2024
Sales Associate
Journeys Kids
11.2022 - 01.2023
Sales Associate
Hollister
12.2021 - 07.2022
High School Diploma -
High Tower High School