Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Neyda Hernandez

Pembroke Pines,FL

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

BHG Financial
08.2016 - Current
  • Drove revenue growth by 30% through strong client relationships, identifying upsell opportunities, and resolving issues promptly to ensure satisfaction.
  • Worked with cross-functional teams to deliver integrated, client-focused account management solutions that aligned with key business objectives.
  • Tracked account performance and key metrics, implementing strategies that improved operational efficiency and client outcomes.
  • Managed a portfolio of 150+ monthly diverse accounts, ensuring timely communication, efficient issue resolution, and exceeding performance targets.
  • Achieved a 85% client retention rate by consistently providing exceptional customer service, anticipating needs, and offering personalized support.

HR Personnel Assistant/ Customer Service Rep, Lead

Fast Payday Loans
02.2015 - 07.2016
  • Created a training manual with step by step instructions and illustrations within 6 months
    of employment to be used as a resource for the CSRs on the loan request process which resulted
    in an increase of efficiency and a decrease in contractual errors to almost less than 2%
  • Interacted with over 60 customers daily to procure payday loans of $100-$500 for active and
    new customers
  • Accurately maintained a balanced drawer and appointed to make weekly bank runs to deposit
    an average of $75,000 or as requested by Branch Manager
  • Supported the Branch Manager with daily operations such as delegating tasks to 2 CSRs and
    providing training on navigating customer accounts and best practices on following up with
    leads at least once a week which resulted in an increase of loan requests by 11% for quarter 3
    and 4 of 2015

Administrative Assistant

IMC Health
10.2013 - 01.2015
  • Managed daily business operations and provided exceptional administrative support to 9
    providers to include physicians, nurse practitioners and the VP of HR as needed for the primary
    care and specialists medical center
  • Coordinated the logistics planning and scheduling of various events and quarterly All Staff
    meetings for 15-75 to include, sending out calendar invitations, set-up and break-down of
    meeting venues, audio/video equipment, presentation materials, catering of food and beverages
  • Prepared agendas for internal and external meetings with follow-up minutes
  • Facilitated onboarding of new staff including work station and office assignments, initiating IT
    access and equipment, and creating identification badges

Education

BBA - Finance

Florida International University
Miami, FL
05.2019

Accomplishments

  • Account Manager Runner Award December 2017, July 2020, and March 2023
  • Leadership Excellence Award December 2021
  • Collaborated with team of 20 in the development of LOS Salesforce.

Certification

  • Certificate in Marketing, Accounting, Financial Analysis and Team Management
  • Certificate in Accounting Technician Principles
  • Certificate in Sale Hub Software
  • Certificate in Inbound Sales calls

Timeline

Account Manager

BHG Financial
08.2016 - Current

HR Personnel Assistant/ Customer Service Rep, Lead

Fast Payday Loans
02.2015 - 07.2016

Administrative Assistant

IMC Health
10.2013 - 01.2015

BBA - Finance

Florida International University

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Neyda Hernandez