Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer- Camp Counselor, July 2024
Timeline
Generic

Neyda Saravia, RN

Summary

Dynamic and compassionate Graduate Nurse with a proven track record at Children's Health Dallas, excelling in patient care and strategic decision-making. Leveraged exceptional communication skills and EPIC EMR expertise to enhance health monitoring and quality improvement, consistently achieving positive patient outcomes. Demonstrates unparalleled empathy and problem-solving abilities in high-stress environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Graduate Nurse, PICU/TICU

Children's Health Dallas
02.2025 - Current
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Evaluated patient histories, complaints, and current symptoms.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.

Concierge

Children's Health Dallas
10.2023 - 02.2025
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Ambulatory Service Representative

Children's Health Dallas
06.2022 - 10.2023
  • Documented actions in system to maintain patient history and billing files.
  • Referred patients and guarantors to sources of outside funding.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Access Representative

Texas Health
05.2021 - 05.2022
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Education

Bachelor of Science - Nursing

Texas Woman's University
Denton, TX
12-2024

Skills

  • Strategic decision-making
  • Compassion and empathy
  • Exceptional communication skills
  • Prior experience working with EPIC EMR
  • Quality improvement
  • Health monitoring

Certification

  • Registered Nurse- Texas, License #1186149, Exp. June 2026
  • Basic Life Support- American Heart Association, Exp. April 2026

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Volunteer- Camp Counselor, July 2024

  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Worked with children of varying age, interest, skill, and developmental levels.

Timeline

Graduate Nurse, PICU/TICU

Children's Health Dallas
02.2025 - Current

Concierge

Children's Health Dallas
10.2023 - 02.2025

Ambulatory Service Representative

Children's Health Dallas
06.2022 - 10.2023

Patient Access Representative

Texas Health
05.2021 - 05.2022

Bachelor of Science - Nursing

Texas Woman's University

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Neyda Saravia, RN