Neydis Maldonado
Miami,FL
Summary
Organized, goal-oriented, team player seeking a position in an established healthcare facility supporting physicians, nurses, and other medical staff to facilitate patient care
Overview
16
16
years of professional experience
1
1
Certification
Work History
Experience Coordinator
Nicklaus Children's Health System
10.2020 - 08.2023
- Provide excellent communication of hospital resources, personalized services; present
- Information to patients and families
- Responsible for coordination, planning, as well as supervision of activities for visitors
- Prepare calendar/flyers for purpose of communicating services and activities to patients, families, and hospital staff
- Responsible for coordination of lodging for identified families with extended stays; including but not limited to reservations, unique family requests, background checks, payment processing, maintaining accurate records, housekeeping, safety, and maintenance requests
- Work collaboratively with hospital Foundation to engage and maintain corporate and community partnerships supporting services to help enhance well-being of families throughout hospitalizations
- Maintain organization of ordered inventory and donated materials
- Communicate inventory and findings with appropriate personnel
- Support invitations, coordination, and facilitation of marquis events such as Spread Joy, Carlin Prom, and Michael Fux holiday party
Patient Representative
08.2015 - 10.2020
- Act as liaison between patients, family members, medical staff, administrative staff, or regulatory agencies to ensure positive patient experience
- Perform daily rounding with area leaders for customer service and customer service recovery opportunities – Identify any areas of concerns and express them to management for recovery opportunities; Provide family feedback to medical staff to enhance future patient experience
- Listen to and provide support to families to ensure all their concerns are addressed
- Investigate or direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Enter Grievances and Complaints into RL system when appropriate
- Ensure staff behavior meet or exceed targeted services scores as measured by Service Excellence Index by regularly providing areas staff with their SEI scores and targets and addressing family concerns, suggest better service processes and tools when necessary to enhance patients' experience
Front Desk Administrative Support
Orthopedic Associates
01.2014 - 08.2015
- Provide referrals to patients and follow up appointments as needed
- Provide medication that was dispensed by Pharmacy
- Collect copays and coinsurances
- Charge for Durable Medical Equipment if purchased
- Wheel patients down after procedures to ensure their safety
- Work on patient portal to ensure all documents were properly scanned into patient's charts
Member Management Clerk / Data Entry
CONTINUCARE
06.2007 - 10.2012
- Verify member's insurance to ensure proper copays/deductibles are collected at time of visit
- Enter member demographics in system with proper insurance codes
- Answer phone calls
- Enter providers in system with correct NPI numbers
- Call doctor's office to verify provider's NPI numbers
- Work on other projects upon request
Education
No Degree - Electrocardiograph Technology
Life Line Med Training
Miami, FL03.2021
Associate of Arts - Business Administration And Management
Broward College
Pembroke Pines, FL 05.2019
Skills
- Outlook
- Word
- PowerPoint
- Excel
- Cerner
- Teams
- RL
- Emdeon
Certification
NHA CET Certification November 8, 2023
Basic Life Support Certification February , 2023
Languages
English, Spanish
Volunteering Experience
Nicklaus Children's Health System 4/21/21; 7/22/23; 7/29/23
EKG technician volunteering
Timeline
Experience Coordinator
Nicklaus Children's Health System
10.2020 - 08.2023
Patient Representative
08.2015 - 10.2020
Front Desk Administrative Support
Orthopedic Associates
01.2014 - 08.2015
Member Management Clerk / Data Entry
CONTINUCARE
06.2007 - 10.2012
No Degree - Electrocardiograph Technology
Life Line Med Training
Associate of Arts - Business Administration And Management
Broward College
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