Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Neydy Darce Castillo

San Antonio

Summary

Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success, Offers strong administrative, relationship-building and problem-solving abilities. Dedicated, great presentation and desire to always improve and learn.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Service Expert

JW Marriott Hill Country Resort & Spa
03.2024 - 07.2025
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Handled customer complaints to satisfy and retain guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Assist with tasks like settling the tables, managing reservations, processing payments, and ensuring work areas are clean.
  • Become knowledgeable about the establishment's products, services, tools, and loyalty programs to better assist guests.

Waitress

Lupe Tortilla
04.2023 - 09.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Shift Leader

Betos'Alt Mex
11.2021 - 03.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Educated staff on organizational mission and goals to help employees achieve success.

Salesperson

Grupo Barsa Nicaragua
03.2017 - 07.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.

Sales Promoter

British American Tobacco
11.2015 - 02.2017
  • Identified interest in customers by explaining products and services and initiating conversations.
  • Recommended specific product options to meet customer needs.
  • Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
  • Maintained inventory by organizing and cleaning stockroom.
  • Requested contact information from potential customers to provide additional information.

Education

GED -

Northside Learning Center
05.2024

No Degree - Sales And Marketing Education

UNAN NICARAGUA
01.2018

Skills

  • Creative Solutions
  • Guest Satisfaction
  • Loyalty Building
  • Managing Multiple Priorities
  • Sales Management
  • Deployment Management
  • Upselling strategies
  • Complaint handling
  • Multitasking proficiency
  • Cash handling expertise
  • Reservation management
  • Loyalty promotion
  • Concierge support
  • Verbal and written communication
  • Flexible schedule
  • Language proficiency
  • Computer skills
  • Financial transactions
  • Food and beverage area setup
  • Event information management
  • Basic accounting
  • Inventory monitoring
  • Product sales

Certification

  • Certified New Hire Trainer, JW Marriott - +1 years.
  • Licensed to Handle and Sell Liquor - +4 years

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Guest Service Expert

JW Marriott Hill Country Resort & Spa
03.2024 - 07.2025

Waitress

Lupe Tortilla
04.2023 - 09.2023

Shift Leader

Betos'Alt Mex
11.2021 - 03.2023

Salesperson

Grupo Barsa Nicaragua
03.2017 - 07.2021

Sales Promoter

British American Tobacco
11.2015 - 02.2017

No Degree - Sales And Marketing Education

UNAN NICARAGUA

GED -

Northside Learning Center

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