Neyea Williams
Sierra Vista, AZ,AZ
Summary
Compassionate caregiver with extensive experience at Vida Feliz LLC, adept at personal hygiene assistance and documentation. Proven ability to develop individualized care plans and monitor health conditions, ensuring client well-being. Strong communication skills and a commitment to high-quality service enhance patient care and satisfaction.
Overview
7
7
years of professional experience
Work History
Elderly Caregiver
Vida Feliz Llc
02.2023 - Current
- Provided compassionate care to elderly clients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene routines, promoting dignity and well-being for clients.
- Administered medications as prescribed, maintaining accuracy in dosage and timing.
- Developed individualized care plans, adapting strategies to meet specific client needs.
- Monitored health conditions, reporting changes to family members and healthcare professionals promptly.
CVS Specialty Pharmacy
Teleperformance Work From Home
10.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed and fulfilled prescription medication orders with accuracy and efficiency for specialty and retail patients.
- Handled insurance verification and updates, including adding new coverage and resolving claim issues to ensure timely medication delivery.
- Managed geographic changes for patient profiles, ensuring proper routing and compliance with state-specific regulations.
- Delivered high-quality customer service via phone and digital platforms, assisting patients with medication refills, prior authorizations, and benefit coordination.
- Collaborated with pharmacists and healthcare providers to resolve prescription discrepancies and expedite urgent orders.
- Excellent communication skills, both verbal and written.
- Maintained HIPAA compliance and adhered to company protocols while working independently in a remote environment.
- Utilized pharmacy systems (e.g., RxConnect, Medispan, or similar) to track orders, update patient records, and monitor inventor
Humana Pharmacy – Remote
Teleperformance
11.2018 - 04.2020
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Educated members of their insurance policy and benefits'
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Waycross High
Waycross, GASkills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Customer service
- Call center customer service
- Written and oral communication
- Empathy display
- Quality assurance
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
Timeline
Elderly Caregiver
Vida Feliz Llc
02.2023 - Current
CVS Specialty Pharmacy
Teleperformance Work From Home
10.2021 - 05.2023
Humana Pharmacy – Remote
Teleperformance
11.2018 - 04.2020
High School Diploma -
Waycross High