NEYLANIS CARDOSO
Tampa,Florida
Summary
Bilingual (English/Spanish) Customer Service Professional with banking and financial operations experience, including cash management, compliance, and high-volume account support. Proven ability to resolve complex client inquiries while ensuring data accuracy and fraud prevention. Seeking to contribute strong service excellence and financial accountability within a growth-focused banking environment.
Overview
22
22
years of professional experience
Work History
Operations Coordinator / Team Lead
Songbird Cleaning
08.2023 - Current
- Manage high-volume inbound and outbound client communications.
- Coordinate scheduling and service appointments with accuracy and timeliness.
- Support onboarding and training of new team members.
Operations & Scheduling Coordinator
Reliable Household
10.2021 - 08.2023
- Coordinated daily schedules and handled customer inquiries in a fast-paced environment.
- Managed workflow logistics to ensure timely service delivery.
- Maintained accurate records and documentation of service communications.
Customer Support Specialist
PolicyScout
01.2013 - 10.2021
- Managed a high volume of inbound and outbound customer calls daily.
- Assisted clients with account updates, information requests, and issue resolution.
- Accurately documented all customer interactions within CRM systems.
Front Desk Agent
Encore Las Vegas
Las Vegas, Nevada
08.2008 - 01.2013
- Handled reservations using hotel management software.
- Addressed guest inquiries and resolved complaints promptly.
- Processed payments and maintained accurate financial records.
- Answered phones, responded to inquiries, and took messages.
Lead Teller
Wells Fargo
Las Vegas, Nevada
04.2004 - 08.2008
- Supervised daily cash operations and ensured compliance with bank policies.
- Trained new tellers on customer service and transaction procedures.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education
High School Diploma -
Valley High School
Las Vegas, NV06.2002
Skills
- CRM Systems
- High-Volume Call Handling
- Accurate Documentation
- Data Entry
- Fraud Prevention
- Financial Data Protection
- Patient Support
- Client relationship management
- Team Collaboration
- Cash Handling & Balancing
- De-escalation
- Remote Work
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Coordinator / Team Lead
Songbird Cleaning
08.2023 - Current
Operations & Scheduling Coordinator
Reliable Household
10.2021 - 08.2023
Customer Support Specialist
PolicyScout
01.2013 - 10.2021
Front Desk Agent
Encore Las Vegas
08.2008 - 01.2013
Lead Teller
Wells Fargo
04.2004 - 08.2008
High School Diploma -
Valley High School