NEYRA VELASQUEZ
Houston
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Account recievable
J & T Chiropractic
Pasadena
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service
Hire Point
Bronx
01.2020 - 03.2020
- Responsibility: Answer incoming calls
- Processing orders received via email and fax
- Scanning, faxing, and filing documents
- Distributing correspondence, and helping with accounts payable/receivables
Office Manager
New York Psychotherapy and Counseling Center
Bronx
08.2013 - 08.2017
- Managed clinic of 100 therapists and 10 psychiatrists
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
- Supervised a team of 25 clerical workers
- Responsible for the management of patient records
- Managing a high volume of incoming calls
- Registered a high volume of patients daily
- Take referrals for new clients
Billing Clerk
Alternative Narco Freedom
Bronx
09.2010 - 07.2013
- Ensure that substance abuse clients are being belied properly
- Generate weekly group notes 3 times a week for Counselor/Group facilitators
- Arrange a weekly summary binder for the counselors
- Registered clients for group or individual sessions daily
- Answer a high volume of phone calls and related messages to the correspondence person
Receptionist
New Beginnings Community Counseling Center
Bronx
11.2000 - 10.2010
- Registered a high volume of mental health patients daily
- Provide excellent customer service
- Entered patient’s information into the computer system
- Faxed information to other organizations
- Managed up to 20 psychiatrist appointments daily
- Interpreted for Spanish-speaking clients
Education
Medical Billing & Coding Certification -
The College of Health Care Profession
Houston, TX12-2024
B.B.A. - Health Services Administration
Monroe College
Bronx, NY08.2013
A.S. - Computer Science
Monroe College
Bronx, NY06.2000
Skills
- Bilingual (English/Spanish)
Timeline
Account recievable
J & T Chiropractic
04.2025 - Current
Customer Service
Hire Point
01.2020 - 03.2020
Office Manager
New York Psychotherapy and Counseling Center
08.2013 - 08.2017
Billing Clerk
Alternative Narco Freedom
09.2010 - 07.2013
Receptionist
New Beginnings Community Counseling Center
11.2000 - 10.2010
Medical Billing & Coding Certification -
The College of Health Care Profession
B.B.A. - Health Services Administration
Monroe College
A.S. - Computer Science
Monroe College
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