Neysa Montes Morales
Jersey City
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Reality Realty
San Juan
04.2024 - 09.2024
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Proofread content for typo-free emails and documentation.
- Directed customer inquiries to appropriate department personnel.
- Compiled data from various sources into organized reports for review by management team.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication between different departments within the organization.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
FC Associate
Amazon IXD (ABE8)
Florence
10.2019 - 02.2024
- Responsible for finding, creating, and printing shipments for items and boxes that can't go through PIDS.
- Responsible for creating ISS tickets, liquidation tickets when an item can't be found in the catalog, or it's damaged.
- Repack items when the box is broken or oversized.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Packaged items with appropriate materials to prevent damage during shipping.
Clerk
NaYonal Retail SoluYon Inc.
Secaucus
01.2015
- Responsible for enter data to system of orders
- Responsible for print orders and labels
- Responsible for Archive completed orders
Education
Bachelor's Degree - Information Technology, Information Assurance and Security
NUC University
Bayamón, 00961, Puerto Rico10.2025
Skills
- Attention to detail
- High accuracy
- Strong communication skills
- Data analysis
- Remote office availability
- Proficient in computers
- Microsoft Office
Relevant Skills Experience
- Attentive to detail and capable of high accuracy/precision.
- Strong communication and people skills.
- Proficient in computers and Microsoft Office.
- Extra qualifications
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Reality Realty
04.2024 - 09.2024
FC Associate
Amazon IXD (ABE8)
10.2019 - 02.2024
Clerk
NaYonal Retail SoluYon Inc.
01.2015
Bachelor's Degree - Information Technology, Information Assurance and Security
NUC University
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