Hi, I’m
Neysa Penovich
Manager
Crosby,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
Work History
Orangetheory FitnessHumble, TX
Studio Manager
08.2022 - Current
Job overview
- Implemented marketing strategies to promote studio to potential clients.
- Handled accounting for payroll and billing.
- Maintained financial accuracy when handling over $1500 in revenue each day.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Trained Member Experienced Sales Associates and Assistant Studio Managers effective customer service techniques, boosting client satisfaction rates 52%.
Hawthorne at CrenshawPasadena, TX
Leasing Consultant
03.2021 - 05.2021
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maintained occupancy above 85% for over 3 months.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
The Reserve on GarthBaytown, TX
Leasing Manager
09.2020 - 02.2021
Job overview
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Managed over 50 calls and inquiries from various parties while using well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
BG Staffing, The Reserve on GarthBaytown, TX
Leasing Consultant
08.2020 - 09.2020
Job overview
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to determine their housing needs.
- Collected rent and tracked resident payments and information in computer system.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Impression BridalFriendswood, TX
Bridal Consultant
12.2019 - 03.2020
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences while developing strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased business sales utilizing assumptive sales knowledge.
Mountain Shadows ResortParadise Valley, AZ
Front Office Assistant
09.2017 - 01.2019
Job overview
- Welcomed over 30 new arrivals pleasantly and confirmed reservations / identification daily.
- Increased sales by upgrading guests room type and kept accounts in balance by running daily reports to verify totals.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
West ElmPhoenix, AZ
Merchandiser/Sales Associate/Stock Expert
05.2017 - 10.2017
Job overview
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Put together / build displays in all areas, making each area look and feel like home
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Aquatime Pools and SpasGrand Junction, CO
Sales Associate
09.2015 - 01.2017
Job overview
- Increased appointments for customers to maintain their pool / spa by 10% which in turn increased revenue.
- Maintained certification for in depth product knowledge.
- Established rapport for lasting relationships with customers.
- Implemented up-selling strategies such as recommending accessories and complementary services to boost revenue.
- Tracked stock using company inventory management software.
Gap OutletGrand Junction, CO
Merchandiser/Sales Associate/Stock Expert
09.2012 - 09.2016
Job overview
- Shared product knowledge with customers while making personal recommendations
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by 20% by offering advice on purchases and promoting additional products.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Colorado Mesa UniversityGrand Junction, CO
No Degree from Business And Hospitality
2018
Fruita Monument High SchoolFruita, CO
High School Diploma
05.2014
Skills
- Project Management
- Client Rapport-Building
- Employee Relationships
- Revenue Development
- Operational Efficiency
- Guest Experiences
- Office Organization
- Product Inventory Counts
- Visual Displays
- Project Planning
- Cost Containment
- Mentoring and coaching
Timeline
Studio Manager
Orangetheory Fitness
08.2022 - Current
Leasing Consultant
Hawthorne at Crenshaw
03.2021 - 05.2021
Leasing Manager
The Reserve on Garth
09.2020 - 02.2021
Leasing Consultant
BG Staffing, The Reserve on Garth
08.2020 - 09.2020
Bridal Consultant
Impression Bridal
12.2019 - 03.2020
Front Office Assistant
Mountain Shadows Resort
09.2017 - 01.2019
Merchandiser/Sales Associate/Stock Expert
West Elm
05.2017 - 10.2017
Sales Associate
Aquatime Pools and Spas
09.2015 - 01.2017
Merchandiser/Sales Associate/Stock Expert
Gap Outlet
09.2012 - 09.2016
Colorado Mesa University
No Degree from Business And Hospitality
Fruita Monument High School
High School Diploma
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