NEYSA PENOVICH
Crosby,USA
Summary
Passionate esthetician with a solid foundation in skincare treatments and client consultations. Recognized for delivering personalized services that enhance client satisfaction and loyalty. Demonstrated ability in performing advanced facial and waxing techniques while maintaining an organized, hygienic workspace.
Overview
12
12
years of professional experience
Work History
GUEST EXPERIENCE MANAGER
Trellis Spa At The Houstonian
Houston, TX
05.2023 - 10.2024
- Maximized efficiency through time management and staff supervision to boost productivity.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
STUDIO MANAGER
Orangetheory Fitness
Atascocita, TX
08.2022 - 05.2023
- Implemented marketing strategies to promote studio to potential clients.
- Maintained financial accuracy when handling over $1500 in revenue each day.
- Facilitated communication between clients, staff and vendors for smooth project processes.
LEASING CONSULTANT
Hawthorne at Crenshaw
Pasadena, TX
03.2021 - 05.2021
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Increased and maintained occupancy above 85% for over 3 months.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
LEASING MANAGER
The Reserve on Garth
Baytown, TX
08.2020 - 02.2021
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Managed over 50 calls and inquiries from various parties while using well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
FRONT OFFICE ASSISTANT
Mountain Shadows Resort
Paradise Valley, AZ
09.2017 - 01.2019
- Welcomed over 30 new arrivals pleasantly and confirmed reservations / identification daily.
- Increased sales by upgrading guests room type and kept accounts in balance by running daily reports to verify totals.
SALES ASSOCIATE
Aquatime Pools and Spas
Grand Junction, CO
09.2015 - 01.2017
- Increased appointments for customers to maintain their pool / spa which in turn increased revenue by 10%.
- Established rapport for lasting relationships with customers.
- Implemented up-selling strategies such as recommending accessories and complementary services to boost revenue.
MERCHANDISER/SALES ASSOCIATE/STOCK EXPERT
Gap Outlet
Grand Junction, CO
09.2012 - 09.2016
- Organized to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by 20% by offering advice on purchases and promoting additional products.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Licensed Esthetician - Facial Specialist - Esthetician
San Jacinto College
5800 Uvalde Rd, Houston, TX 7704912.2025
No Degree - Business And Hospitality
Colorado Mesa University
Grand Junction, CO01.2018
High School Diploma - undefined
Fruita Monument High School
Fruita, CO05.2014
Skills
- Communication
- Revenue Development
- Guest Experiences
- Mentoring and coaching
- High-frequency machine use
- Multitasking and organization
Timeline
GUEST EXPERIENCE MANAGER
Trellis Spa At The Houstonian
05.2023 - 10.2024
STUDIO MANAGER
Orangetheory Fitness
08.2022 - 05.2023
LEASING CONSULTANT
Hawthorne at Crenshaw
03.2021 - 05.2021
LEASING MANAGER
The Reserve on Garth
08.2020 - 02.2021
FRONT OFFICE ASSISTANT
Mountain Shadows Resort
09.2017 - 01.2019
SALES ASSOCIATE
Aquatime Pools and Spas
09.2015 - 01.2017
MERCHANDISER/SALES ASSOCIATE/STOCK EXPERT
Gap Outlet
09.2012 - 09.2016
Licensed Esthetician - Facial Specialist - Esthetician
San Jacinto College
No Degree - Business And Hospitality
Colorado Mesa University
High School Diploma - undefined
Fruita Monument High School