NEYSA PONCE
Downey,CA
Overview
2
2
years of professional experience
Work History
Community Liaison
Woodcraft
Southgate, California
02.2025 - Current
- Coordinated communication between community members and organizational leadership.
- Developed relationships with local organizations to strengthen partnerships.
- Maintained relationships with key stakeholders in the local community.
- Provided support during emergency response operations when needed.
In Room Dining
Sheraton Grand Hotel
Los Angeles, California
01.2024 - Current
- Greeted guests in a friendly and professional manner.
- Provided excellent customer service to all guests.
- Assisted with inventorying of supplies and stocking of storage areas.
- Performed cashier duties such as taking payments, making change, and processing credit cards.
- Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills..
- Ensured all safety regulations were followed during the preparation and delivery of food items.
- Followed proper sanitation standards when handling food items.
- Delivered beverages upon request with each meal order.
- Responded quickly and efficiently to any requests from guests in-room dining needs.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Inspected finished product prior to delivery ensuring quality control standards were met.
- Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes..
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Resolved guest concerns and issues quickly and effectively.
- Maintained clean, neat and professional uniform to promote positive corporate image.
Host
Sheraton Grand Hotel
Los Angeles, California
06.2023 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
Bachelor of Arts - Liberal Studies Major
CAL STATE UNIVERSITY NORTHRIDGE
Northridge, CA08-2024
Skills
- Organized
- Communication
- Resilient
- Bilingual
- Problem solving
- Social
- Teamwork
- Perseverance
- Motivation
Volunteer Experience
- Girl Scouts, 2007-2018
- Alter Server, 2008-2017
- Founder of school club With Love, 2016-2018
- NHS, 2016-2018
- Vice President of Student Council, 2015-2018
Timeline
Community Liaison
Woodcraft
02.2025 - Current
In Room Dining
Sheraton Grand Hotel
01.2024 - Current
Host
Sheraton Grand Hotel
06.2023 - 01.2024
Bachelor of Arts - Liberal Studies Major
CAL STATE UNIVERSITY NORTHRIDGE