Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

NEYSA PONCE

Downey,CA

Overview

2
2
years of professional experience

Work History

Community Liaison

Woodcraft
Southgate, California
02.2025 - Current
  • Coordinated communication between community members and organizational leadership.
  • Developed relationships with local organizations to strengthen partnerships.
  • Maintained relationships with key stakeholders in the local community.
  • Provided support during emergency response operations when needed.

In Room Dining

Sheraton Grand Hotel
Los Angeles, California
01.2024 - Current
  • Greeted guests in a friendly and professional manner.
  • Provided excellent customer service to all guests.
  • Assisted with inventorying of supplies and stocking of storage areas.
  • Performed cashier duties such as taking payments, making change, and processing credit cards.
  • Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills..
  • Ensured all safety regulations were followed during the preparation and delivery of food items.
  • Followed proper sanitation standards when handling food items.
  • Delivered beverages upon request with each meal order.
  • Responded quickly and efficiently to any requests from guests in-room dining needs.
  • Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
  • Inspected finished product prior to delivery ensuring quality control standards were met.
  • Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes..
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Resolved guest concerns and issues quickly and effectively.
  • Maintained clean, neat and professional uniform to promote positive corporate image.

Host

Sheraton Grand Hotel
Los Angeles, California
06.2023 - 01.2024
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.
  • Resolved conflicts between customers when necessary.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Education

Bachelor of Arts - Liberal Studies Major

CAL STATE UNIVERSITY NORTHRIDGE
Northridge, CA
08-2024

Skills

  • Organized
  • Communication
  • Resilient
  • Bilingual
  • Problem solving
  • Social
  • Teamwork
  • Perseverance
  • Motivation

Volunteer Experience

  • Girl Scouts, 2007-2018
  • Alter Server, 2008-2017
  • Founder of school club With Love, 2016-2018
  • NHS, 2016-2018
  • Vice President of Student Council, 2015-2018

Timeline

Community Liaison

Woodcraft
02.2025 - Current

In Room Dining

Sheraton Grand Hotel
01.2024 - Current

Host

Sheraton Grand Hotel
06.2023 - 01.2024

Bachelor of Arts - Liberal Studies Major

CAL STATE UNIVERSITY NORTHRIDGE

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NEYSA PONCE