Neysa Sutton
Dallas,TX
Summary
Highly dedicated and technically skilled business professional with versatile customer service skill set developed through experience as a manager,marketing and sales consulting. Created cross functionality in support of customers satisfaction by working with marketing, fulfillment, pricing sales, product support, and executive staff department.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Power Sales & Marketing
WASHINGTON, DC
07.2012 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
AssistantnHead Casheir
Zara USA
Washington , DC
02.2013 - 03.2015
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Delivered expert, friendly service to serve every customer need.
Assistant Manager
Zara USA
Washington, DC
04.2015 - 12.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed over 10-20 staff members
Visual Merchandising Manager
Zara USA
Washington, DC
02.2018 - 02.2019
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Increased sales by 50-75%
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style and color.
- Oversaw visual merchandising for new store openings and store collateral change-outs
Image Specialist
Zara USA
Washington, DC
03.2019 - 12.2019
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Improved operations through consistent hard work and dedication.
- Constantly researching new fashion trends to provide knowledge to act as expert on styles.
- Help increase sales with window display
- Built reputation of credibility and responsiveness.
Hotess/Waitress
Carroll Places
New York, NY
12.2020 - 07.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared specialty desserts for customers for special occasions.
- Served brunch and dinner tp 50-100 customer per shift
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100%
- Warmly greeted new and returning customers and developed relationship resulting in customer loyalty
Education
Newton High School
Covington, GA06.2009
Some College (No Degree) - Business
Post University
Waterbury, CTSkills
- Customer Service
- Engaging with Diverse Customers
- POS Software
- Product Knowledge
- Meeting Sales Goals
- Schedule optimization
- Sales and marketing
Timeline
Hotess/Waitress
Carroll Places
12.2020 - 07.2021
Image Specialist
Zara USA
03.2019 - 12.2019
Visual Merchandising Manager
Zara USA
02.2018 - 02.2019
Assistant Manager
Zara USA
04.2015 - 12.2016
AssistantnHead Casheir
Zara USA
02.2013 - 03.2015
Receptionist/Administrative Assistant
Power Sales & Marketing
07.2012 - 02.2013
Newton High School
Some College (No Degree) - Business
Post University
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